Community - Deskpro Support

Likes	Title	Status	Comments
17	Trigger auto chat if:	Collecting Feedback	0
17	Allow agents to filter all the nested custom field options in the top-level select box	Collecting Feedback	0
20	Read-only custom fields	Collecting Feedback	1
17	Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.	Collecting Feedback	0
12	A setting that prohibits multiple display of tickets	Collecting Feedback	1
11	Add more filters to Agent Hours	Collecting Feedback	0
15	is confirmed = uservalidated	Collecting Feedback	0
20	Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface	Collecting Feedback	1
25	Allow me to import a users language preference from an Active Directory usersource to their CRM profile	Collecting Feedback	0
17	Add ability to be able to quickly import Organization data by csv	Collecting Feedback	0
6	add 'organization changed' criteria to ticket triggers	Collecting Feedback	0
15	Add ability to create internal/hidden departments	Collecting Feedback	1
27	Two Factor Authentication (DUO)	Collecting Feedback	1
36	Allow users to submit Ticket Satisfaction rating without logging into the User Portal	Collecting Feedback	0
20	Follow Ups - Be able to set Urgency	Collecting Feedback	0
19	Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)	Collecting Feedback	0
14	Downloading documents	Collecting Feedback	0
8	Getting notification if somebody add a comment to one of the tasks I'm concerned in	Collecting Feedback	1
26	API v2: POST messages into /tickets/{id}/messages as end user	Collecting Feedback	0
37	Modify the selected form layouts that a new custom field is added to by default	Collecting Feedback	2
29	A separate agent permission to be able to control agent followers	Collecting Feedback	1
18	Snippets Autocomplete!	Collecting Feedback	0
19	Forward Tickets	Collecting Feedback	0
20	Chat full log	Collecting Feedback	0
26	"Important" NOTE	Collecting Feedback	1
20	Separate naming for custome fileds	Collecting Feedback	0
18	Follow Up - Change Department	Collecting Feedback	0
19	Add an option to automatically display inline responses in ticket messages and ticket notification emails	Collecting Feedback	0
21	DPQL: tickets.date_first_agent_note	Collecting Feedback	0
22	CRM required fields need to be mandatory whenever a new user is created	Collecting Feedback	0
15	Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission	Collecting Feedback	0
17	Fixed Ticket Title	Collecting Feedback	0
18	Ability to reference an external ticket responses email subject through a variable	Collecting Feedback	0
16	New functions for new multibrand actions	Collecting Feedback	0
8	Send secure links to documents rather than the documentn themselves when emailing a user	Collecting Feedback	0
15	Custom from and to dates in reports dashboards	Collecting Feedback	0
27	Working hours and Chat	Collecting Feedback	1
10	Searchable Custom Dropdown Field	Collecting Feedback	0
16	Duplicate Custom Fields	Collecting Feedback	0
32	Improve the refresh behaviour when adding multiple labels to a ticket	Collecting Feedback	0
23	Ability to Edit Follow up	Collecting Feedback	1
23	Sorting of predefined choices	Collecting Feedback	0
26	Editing problems/incidents after creation	Collecting Feedback	0
24	Allow incoming emails from our company domain to be set as agent notes	Collecting Feedback	2
34	User registration custom form layout	Collecting Feedback	1
17	Add ability to create follow-ups with macros	Collecting Feedback	2
22	Forcefully expose ticket reference to agents	Collecting Feedback	2
49	Reports to track ticket deflection	Collecting Feedback	2
21	Add option to use follow-ups as criteria in filters, searches and/or reports	Collecting Feedback	0
12	Enable triggers to jump	Collecting Feedback	0

Likes

Title

Status

Comments

Activity

17

Trigger auto chat if:

Collecting Feedback

0

17

Allow agents to filter all the nested custom field options in the top-level select box

Collecting Feedback