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Title
Status
Comments
Activity
17
Trigger auto chat if:
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0
17
Allow agents to filter all the nested custom field options in the top-level select box
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20
Read-only custom fields
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1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
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12
A setting that prohibits multiple display of tickets
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1
11
Add more filters to Agent Hours
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15
is confirmed = uservalidated
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20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
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1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
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17
Add ability to be able to quickly import Organization data by csv
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6
add 'organization changed' criteria to ticket triggers
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15
Add ability to create internal/hidden departments
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1
27
Two Factor Authentication (DUO)
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1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
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20
Follow Ups - Be able to set Urgency
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19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
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14
Downloading documents
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8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
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1
26
API v2: POST messages into /tickets/{id}/messages as end user
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37
Modify the selected form layouts that a new custom field is added to by default
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2
29
A separate agent permission to be able to control agent followers
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1
18
Snippets Autocomplete!
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19
Forward Tickets
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20
Chat full log
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26
"Important" NOTE
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1
20
Separate naming for custome fileds
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18
Follow Up - Change Department
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19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
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21
DPQL: tickets.date_first_agent_note
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22
CRM required fields need to be mandatory whenever a new user is created
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15
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
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17
Fixed Ticket Title
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18
Ability to reference an external ticket responses email subject through a variable
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16
New functions for new multibrand actions
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8
Send secure links to documents rather than the documentn themselves when emailing a user
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15
Custom from and to dates in reports dashboards
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27
Working hours and Chat
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1
10
Searchable Custom Dropdown Field
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16
Duplicate Custom Fields
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32
Improve the refresh behaviour when adding multiple labels to a ticket
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23
Ability to Edit Follow up
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1
23
Sorting of predefined choices
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26
Editing problems/incidents after creation
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24
Allow incoming emails from our company domain to be set as agent notes
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2
34
User registration custom form layout
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1
17
Add ability to create follow-ups with macros
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2
22
Forcefully expose ticket reference to agents
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2
48
Reports to track ticket deflection
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2
21
Add option to use follow-ups as criteria in filters, searches and/or reports
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12
Enable triggers to jump
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