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Suggestion DPQL Reports Bug Report
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Suggestion DPQL Reports Bug Report
Community
Community
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Suggestion DPQL Reports Bug Report
Likes
Title
Status
Comments
Activity
4
Open in a new tab checkbox for Guides
Under Review
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
0
21
Display 'TO' recipients in the ticket messages.
Under Review
1
35
Ability to choose sub-statuses when sending a reply
Under Review
4
32
Implement Sub-statuses on Mobile apps
Under Review
0
21
Add sub-statuses as a filter grouping option
Under Review
0
19
Add the ability to choose a default sub-status
Under Review
0
16
Users Update Their Own Address
Under Review
0
28
Widget: Expose more functionality through public APIs
Under Review
0
44
Add Problems & Incidents as triggers
Under Review
3
53
Knowledgebase and Downloads Navigation Improvements
Under Review
0
32
Improve the delay between New News Posts and New News email notifications
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Under Review
1
49
Additional Agent Trigger Criteria
Under Review
1
51
Allow blocking of domains at chat level
Under Review
0
59
More information on incoming chat pop up screen for agents
Under Review
0
40
Ability to add company logo to chat widget
Under Review
1
33
Selecting between Chat & Ticket in website widget
Under Review
0
40
Change chat widget status based on available agents.
Under Review
4
47
IM Notification or Flags
Under Review
1
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Under Review
2
43
Customizing timeout before agent takes chat
Under Review
0
42
Customer Reports
Under Review
0
68
Display all open tickets for organization
Under Review
1
60
Ask for feedback every Nth ticket...
Under Review
0
29
Ability to set a default e-mail name, of each account
Under Review
0
43
Add an attachment reminder ala Gmail
Under Review
1
50
Negative rating requires comment
Under Review
0
57
Macro hot key
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Under Review
1
42
Feedback button visibility
Under Review
0
56
Resend Message Option
Under Review
0
66
Set Ticket Due Date
Under Review
1
51
Add Not On Hold to Custom Filter Criteria
Under Review
0
59
Ticket Number on Task Reminders
Under Review
1
40
Macro Action - Set No Agent Team
Under Review
0
43
Viewing agent-only notes
Under Review
2
47
See Urgency of ticket when set to Awaiting User and Resolved
Under Review
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Under Review
1
61
Working hours taken into account in escalations OR SLAs to be completed by actions
Under Review
4
56
Mailchimp Integration
Under Review
0
58
Admin able to sign agents out of chat
Under Review
1
49
Bugzilla Integration
Under Review
0
88
Teamviewer or Join.me integration
Under Review
2
107
Integration with TFS online
Under Review
4
30
Ability to disable or turn off the "Upload a File" feature in chat
Under Review
0
30
Expose online/offline status by department in live chat
Under Review
0
106
Article Ordering
Under Review
7
61
Stats for end users about the quality of support provided
Under Review
1