Skip to main content

Is there a way to CC: someone into a ticket? - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Is there a way to CC someone into a ticket?

Is there a way to CC: someone into a ticket?

Authors list
Note


You are browsing the Legacy version of this article. For the current version, see: Is there a way to CC: someone into a ticket?


You can add a user to the ticket CC field - this means they will be copied in on ticket email messages, even though they are not the main user associated with the ticket. They will only be copied on outgoing emails from Deskpro - the main ticket user must cc: them in their email software for them to see incoming messages.

You can't add CC agents - the equivalent function is adding an agent as a follower. Whether a follower will receive emails about the ticket depends on their notification settings.

Helpful Unhelpful

37 of 84 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?