Search Labels - Deskpro Support
Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
Ability to open a chat with an agent-side
You will realize the possibility of opening a chat agent. For example: If the user is currently logg...
Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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