Search Labels - Deskpro Support
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Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...
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Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Calendar view, ticket scheduling
Our agents have to complete tasks, which should be done regularly, for example maintenance or vehicl...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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More powerful "convert ticket to knowledgebase (kb) article"
Deskpro let Agents to convert a ticket to a new kb article. At this moment it only automatically pub...
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
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Option on tab closing after ticket reply
In ver 3.5.2 there was an option in tech interface> Settings > General Where to redirect after reply...
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Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Add a "copy message to new ticket" to ticket "Actions"
The 'split message to new ticket' feature is handy. However, sometimes there is a message you want t...
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Please add the OPEN DATE to the ticket view within People
Would you please consider adding the ticket original OPEN DATE to the ticket view within the People?...
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Capability to add notes to a ticket locked by another user
Sometimes it's useful to be able to add notes to a ticket while another user is working on the ticke...
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Request to have ticket filters similar to email triggers
I would love to see the filters have more Boolean value to them. Instead of the current: This criter...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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User sort options should have desc and asc options
The Tickets 'ordered by' dropdown list allows you to sort by either asc or desc. I would like the sa...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Update ticket via email using action codes
The addition of an action code called "#merge" at the top of ANY email addressed or cc'd to the help...
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Mentioning a ticket
It would be great to be able to mention another ticket in Note, on the same principle as the @mentio...
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Public tasks should be visible only in the ticket scope
Public tasks linked to a ticket are visible to all agents. It would be great if they were visible on...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.