Search Labels - Deskpro Support
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How do I embed a contact form within my website?
You can embed a contact form (ticket submission form) in a page on your website. You can either emb...
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How do I automatically email users when their ticket has been assigned?
You can use triggers to send an email to the user when their ticket is assigned (e.g. to reassure th...
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What are archived tickets and why should I use archiving?
Ticket archiving is used to maintain performance on helpdesks with a very large number of old ticket...
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I'm having trouble with images not displaying correctly in emails or articles
If users are not seeing images you have inserted into emails or articles, there are various possible...
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Can Deskpro integrate with other software?
Yes, you can install apps to integrate with a wide variety of other software. Head to our Apps & In...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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What documentation is available for Deskpro?
To quickly start using your helpdesk, follow the Getting Started article series. This will show you ...
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How do I get started with Deskpro?
The easiest way to get started with Deskpro is to sign up for a free Deskpro Cloud helpdesk trial, a...
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Setting up Departments
What are Departments? Departments are the main organizational structure of your Deskpro Helpdesk an...
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What is Deskpro Cloud?
Deskpro Cloud is our software-as-a-service product, hosted on our servers: Quick to set up. We hand...
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Can I buy part-time or 'light' agent licenses?
Light agents are available on our Professional and Enterprise Plans. Please contact us, if you would...
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I'm having trouble with my macro not adding text to a reply
Question I want to create a macro which uses an Add Ticket Reply action to add text to a reply. I s...
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I'm having trouble with an error: "mistakes with form"
Question: When I test my embedded ticket form, I get an error saying there are mistakes with the fo...
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How can I set up a simple request management process?
Many organizations have a request management process to ensure that desired changes are carried out ...
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Why are there two Google authentication apps in Deskpro? (Old)
There are two apps for authentication with Google accounts: Google Authentication is an older...
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How do I update my portal to the latest version?
If you are not already familiar with what Deskpro v5 (referred to as "new portal") is, you can check...
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I'm having trouble deleting a table from a ticket reply
Question: I pasted an HTML table into a ticket reply. When I try to delete it, the contents of the ...
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How can I further customize my chat widget?
Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...