I'm having trouble with the round robin working properly - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How does a Round Robin start assigning Tickets?

I'm having trouble with the round robin working properly

Nesenākais atjauninājums: 2023. gada 30. aug., to veica Benedict Sycamore

Question:

I made a round robin but it doesn't seem to assign any tickets. What is happening?

Answer:

When you make a round robin, it doesn't start assigning tickets on its own. Instead, a new action is made available from your helpdesk's triggers. You need to create a trigger that uses the round robin action to assign new tickets. See the round robin documentation in the admin manual for details.

Noderīgs Nav noderīgs

34 no 68 cilvēkiem šo lapu atzina par noderīgu

Add a comment

Please log in or register to submit a comment.

Autors: Ben Henley
Creation date: 2015. gada 18. jūn.
Last update: 2023. gada 30. aug.
Publish date: 2015. gada 18. jūn.