Community - Deskpro Support

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Retain existing field values when adding other values to a multi select field via a trigger

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Import/Export of objects from the admin area, such as triggers and templates.

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Option to create page sections with H2 and H3 in Guides

In Development 13s Collecting Feedback

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Chat Escalation

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Integration of Jira App with Multiple Jira Instances\ Servers

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Call Tickets - Show Local Time, if TZ is different from Agents

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Macro Action Option to Add Snippet as a Note

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Allow to change the number of day outgoing emails retained

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Hot comment or warning about user or organization

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More options for assigning missed calls & voicemails

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Let agents confirm certain urgency levels

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Have the option to make snippets not case sensitive

In Development 1m Collecting Feedback

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Ability to add options for the 'remove' option on a ticket

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Attachment previews for agents in Deskpro

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Report for Jira linked tickets

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For the approval email approve/reject link to not require a login from approver

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Allow a parameter for a report that defaults to the currently logged in agent

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Visibility of members of a child organization on organization page

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Apply triggers based on number of tickets assigned to an agent

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Voice Overflow Queue

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Date range field

In Development 1m Collecting Feedback

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Voice Operating Hours

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Remove the 'download as csv' and 'print' buttons on dashboard widgets

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Merge ticket trigger criteria

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Change ticket tab order in the agent view

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For agents to get notifications if their reply has bounced

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Limit agent access to Publish sections on agent side as well as in Helpcenter

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Task Lists or Tags

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To have trigger criteria based on agent online/offline status

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Add a timezone field for Organizations

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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

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Manager access to child organization tickets

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Display merged ticket messages more clearly

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Have variable dropdown lists in alphabetical order or ability to choose order

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Show last note on ticket hover

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Counting Call Transfers by Agents

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Clone brands

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Message warnings

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Allow redirects from archived articles to published articles

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Admins to set ticket filter views globally

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Show Notes seperately from replies on agent UI

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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

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Ability to change message order and date view in the helpcenter

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Voice - extra options for Voice queue settings

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Merge History and Search field in top navigation bar

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Enable smart-parsing of emails forwarded into the helpdesk by users

In Development 1m Collecting Feedback

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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

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For agents to get a notification when a new user is registered

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The ability to duplicate department settings/permissions etc

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Time based triggers for recurring actions

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