Community - Deskpro Support

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Aktivitāte

Option to Disable Agent IM

Under Review 2yrs Collecting Feedback

3

Let the agent know when the department was bcc'd and not the recipient

… Collecting Feedback

1

Viewing agent-only notes

Planning Under Review

2

Add time and\or charges under the properties tab.

… Collecting Feedback

0

Ability to CC (carbon copy) through JSON API

… Collecting Feedback

0

See and select tickets from within the Reporting menu

… Collecting Feedback

0

Adding in "The user has been waiting for..." to Type list for Ticket SLAs

Planning Under Review

1

Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane

Planning Collecting Feedback

1

Change author of articles

… Collecting Feedback

1

Load-balanced ticket distribution

Planning Collecting Feedback

1

Printing / saving PDF of a User Record

… Collecting Feedback

0

Attach file using the JIRA App

Planning Collecting Feedback

2

Custom fields on ticket message in agent interface

… Collecting Feedback

0

Ability to disable sending chat transcripts to users

… Collecting Feedback

0

More settings for ticket deflection

… Collecting Feedback

0

Split permissions out such it's possible to only inhibit edits to replies sent externally.

… Collecting Feedback

1

Windows 10 Mobile App

… Collecting Feedback

0

incorporate a "you can book me" feature.

Planning In Development

1

Custom Fields Dependent on Organization

… Collecting Feedback

0

Additional Avatar Sources

… Collecting Feedback

0

Regarding Article, comment validation

… Collecting Feedback

0

Granular Field Visibility Access in the CRM

… Collecting Feedback

0

Mass Action Add "Problem","Note", and "Merge"

Planning Collecting Feedback

6

Display Options for Layouts

Planning Collecting Feedback

2

@ Mentions in snippets

Planning In Development

1

Show fail date as a Display option

Planning Collecting Feedback

1

Working Hours for ticket triggers and escalations

Planning Collecting Feedback

3

Allow recently created articles on KB to be marked as *NEW*

… Collecting Feedback

0

Macros that prompt for input

… Collecting Feedback

0

Macros outside of tickets

… Collecting Feedback

0

Display CAPTCHA on first page of Feedback

… Collecting Feedback

0

Task creation usability enhancement

Planning In Development

1

Ability to edit published knowledgebase articles, but keep edits as draft

Planning Collecting Feedback

2

Organization users' time zone matching made easier

… Collecting Feedback

0

I want to be able to set a Users name and email automatically in the Chat Widget

Planning Collecting Feedback

1

Deactivate or limit API logging

… Collecting Feedback

0

Search via the Product root/familiy as well as version

… Collecting Feedback

0

Send email to Teams as well as individuals

… Collecting Feedback

0

Replying to tickets by email that can add follower

… Collecting Feedback

0

Ability to search inside of attachment like PDF and word and text files

… Collecting Feedback

0

Exchange public folder support

… Collecting Feedback

1

Adjustable column headers in agent interface

… Collecting Feedback

0

Hide disabled users from Agent searches

… Collecting Feedback

0

More control over SLA alerts

… Collecting Feedback

0

Adding a Service Catalog within Deskpro (ITIL)

… Collecting Feedback

0

Possibility to translate Signature

… Collecting Feedback

0

Make time registration as duty field mandatory for agent

… Collecting Feedback

0

Add download hotlinks via API

… Collecting Feedback

0

Toggle showing user email address

… Collecting Feedback

0

Filter for "Last Agent Note"

Planning Collecting Feedback

2