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Iesniegt Feature Request
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Comments
Aktivitāte
Create Ticket-Templates more powerful than snippets
Planning Collecting Feedback
0
Let agents customize chat notifications when they are mentioned in a note
Planning Collecting Feedback
0
Public chat history should be visible to agent handling the ticket that was created from it
Planning Collecting Feedback
0
Slack App: Set individual webhooks / channels per Trigger
Planning Collecting Feedback
3
I would like to be able to remove the Team box in the ticket window
Planning Collecting Feedback
0
Print multiple tickets
Planning Collecting Feedback
1
Ability to see a debug of triggers
Planning Collecting Feedback
0
Ability to translate live chats
… Collecting Feedback
1
Customizing timeout before agent takes chat
Planning Under Review
0
Capability to send custom notifications via notification system API
Planning Collecting Feedback
0
Be able to set automatic ticket lock permissions per user
Planning Collecting Feedback
0
Export Triggers Data to a CSV file
Planning Collecting Feedback
1
Icons to show extra information on agent replies to tickets
Planning Collecting Feedback
0
A more mobile friendly version of live chat
Planning Collecting Feedback
2
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Planning Planning
0
2 or more "New Ticket" Windows
Planning Collecting Feedback
0
Agent Interface Counts for tickets and tasks
… Collecting Feedback
3
Agent Interface counts presented
Planning Collecting Feedback
0
Reporting API improvements
Planning Collecting Feedback
0
Re-sizing columns in the list view
Planning Collecting Feedback
1
Filter name as list view tab title
Planning Collecting Feedback
0
Ability to set the column width in ticket views
Planning Collecting Feedback
0
Ability to set Parent and Child for an Organisation
Planning Collecting Feedback
0
Create new ticket using a macro
Planning Collecting Feedback
0
Ability to display a special note in a ticket
Planning Collecting Feedback
2
Regex matching groups in triggers
Planning Collecting Feedback
0
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Planning Collecting Feedback
0
Feature to handle different types of user replies
Planning Collecting Feedback
0
Make a person a manager of an organization using the API
Planning Collecting Feedback
0
API - create ticket with note
Planning Collecting Feedback
0
Customer Reports
Planning Under Review
0
Deskpro app notifications
Planning In Development
0
Add variable to use 'Current assigned agent'
Planning Collecting Feedback
0
Display all open tickets for organization
Planning Under Review
1
Ask for feedback every Nth ticket...
Planning Under Review
0
Calendar view, ticket scheduling
Planning Collecting Feedback
2
Ability to set a default e-mail name, of each account
Planning Under Review
0
Add an attachment reminder ala Gmail
Planning Under Review
1
Twig logic tags in snippets
Planning Collecting Feedback
0
Macro hot key
Planning Under Review
0
Option to Show Organisation Contact Details on Person Screen
Planning Under Review
1
Feedback button visibility
Planning Under Review
0
All fields on Ticket shown in Agent Interface without having to click on more
Planning In Development
0
Resend Message Option
Planning Under Review
0
Network Drive/UNC path links in KB articles
Planning Collecting Feedback
0
Set Ticket Due Date
Planning Under Review
1
Ability to send reminders about Tasks as they are Due, rather than Daily
Planning Collecting Feedback
1
Initial Response notification from user to agent
Planning Collecting Feedback
0
Add Not On Hold to Custom Filter Criteria
Planning Under Review
0
Ticket Number on Task Reminders
Planning Under Review
1