Search Labels - Deskpro Support
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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Forward and resolve in one step
It would be great to be able to forward a ticket to an external party and to mark it as resolved in ...
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Select/Deselect all option for layouts when creating ticket fields.
When creating a new field the possible layouts that it can be applied to are all selected by default...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Option to make a team selection mandatory when resolving a ticket
Similar to how custom fields can be configured to require the agent to complete the field through va...
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Add option to easily deselect all custom layouts when creating custom fields
When adding a custom field, it is by default selecting ALL custom layouts as well as the default. Th...
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Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
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Add Field Description in Agent Interface
If a description is included when a custom field is defined, the description appears in the user int...
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Multiple signatures per agent
We have agents that work in multiple departments. Each department has a different email and phone nu...
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Forcefully expose ticket reference to agents
Currently, in the ticket view on the agent side, agents are able to toggle between the ticket ID and...
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User registration custom form layout
At the moment it's not possible to modify fixed fields on the new user registration form. It'd be he...
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List of recipients linked ticket vs forwarding
Hi, It would seem that there is little bug regarding the recipients of a linked/forwarded ticket. P...
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Improve the refresh behaviour when adding multiple labels to a ticket
Every time you add a label to a ticket in the agent interface, the labels 'refresh' a few moments a...
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Fixed Ticket Title
I would like to have a fixed ticket title bar with ticket subject, ticket ID/reference and requester...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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"Important" NOTE
Possibility to insert a different NOTE which always remains upward on the ticket
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Forward Tickets
We would need an option on tickets that were forwarded to someone outside the helpdesk that the agen...
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Modify the selected form layouts that a new custom field is added to by default
Currently if you add a new custom field for tickets, all user and agent form layouts are selected by...
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Make the agent note area in a ticket look more visually different to the reply box.
When trying to fill in a NOTE on a ticket, it is possible to add it into the REPLY box by mistake, a...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Allow agents to filter all the nested custom field options in the top-level select box
When we have a custom field option with one nested sub-option, both options appear in the same selec...
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Add "pause" and "reset" options when answering a ticket
When I add a new ticket, I have the options Pause and Reset under the section Billing and Time Log. ...
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Possibility to have a drop down list with the opened tabs
Usually the tab section of my content pane is always full with the opened tabs, bacuse i keep at le...
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New: Reverse order of ticket messages
You now have the choice to order ticket messages in reverse chronological order. When this option is...