Search Labels - Deskpro Support
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I'm having trouble with being redirected to the wrong helpdesk address
Question: I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal o...
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How do I embed individual knowledgebase articles in an external app or site?
Question: We'd like to display individual knowledgebase articles embedded within an application we ...
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I'm having trouble with the agent interface displaying old tickets and notifications
If your agent gets the same tickets displayed everytime they log in, despite the tickets being resol...
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I'm having trouble with an error: "mistakes with form"
Question: When I test my embedded ticket form, I get an error saying there are mistakes with the fo...
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How do I update my portal to the latest version?
If you are not already familiar with what Deskpro v5 (referred to as "new portal") is, you can check...
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How do I install the chat widget in Shopify?
1. Login to your Shopify account. 2. Proceed to the Shopify admin interface 3. Find "Online Store...
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How do I install the chat widget in Drupal?
1. Login into your Drupal account as an administrator. 2. Open the 'Manage' menu. 3. Then click on...
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How do I install the chat widget in Joomla?
1. Login to your Joomla account as an administrator. 2. Select "Extensions" > "Templates" > "Styles...
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How do I install the chat widget in Magento?
1. Sign into your Magento account as an administrator. 2. Head to the "Content" section on the left...
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How can I further customize my chat widget?
Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546
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How do I create a welcome message for my portal?
You can add a Welcome Message to your portal by going to Admin > User Interface > Portal > Welcome M...
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How do I set a default department for tickets submitted via the user portal?
To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departm...
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How do I remove chat from the user portal but offer chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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How do I change the welcome message for different usergroups?
You can offer your usergroups a different welcome message, e.g one in English, one in French, one fo...
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How can I switch email clients whilst using Deskpro?
Question: E.g We are migrating our email from Exchange into Google apps and would like some advice...
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How do I add a custom favicon to the user portal?
The favicon is the small icon displayed at the top of browser tabs and next to bookmarks. By defaul...
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How can I change the name of the "Contact Us" tab?
Question: Is it possible to customize the text for the name of the portal tab where users submit tic...
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How can I set up a new brand?
Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...
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How do I prevent a specific agent being assigned tickets?
Question I'm an agent on the helpdesk but I don't need to be assigned any tickets. Sometimes agents...
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What do I do if I need a specific feature?
Deskpro is a powerful product with an extensive feature set, but there are an infinite number of goo...
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How we handle feature requests
Deskpro is used by thousands of businesses across hundreds of different industries - often with thei...
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I'm having trouble with an error: "Connection timed out" whilst upgrading
If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...
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I'm having trouble with text formatting
Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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How do I resize the panes of the agent interface?
You can change the relative size of the agent interface list pane and content pane. Just drag the di...