I'm having trouble with being redirected to the wrong helpdesk address

Using Deskpro

Wed, 4th May 2016 3:29 pm

Question: I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal o...

How do I embed individual knowledgebase articles in an external app or site?

Developer & Reporting Deskpro Apps

Wed, 4th May 2016 4:01 pm

Question: We'd like to display individual knowledgebase articles embedded within an application we ...

I'm having trouble with the agent interface displaying old tickets and notifications

Using Deskpro

Tue, 24th May 2016 10:05 am

If your agent gets the same tickets displayed everytime they log in, despite the tickets being resol...

I'm having trouble with an error: "mistakes with form"

Using Deskpro

Wed, 25th May 2016 10:45 am

Question: When I test my embedded ticket form, I get an error saying there are mistakes with the fo...

How do I update my portal to the latest version?

Using Deskpro

Fri, 27th May 2016 2:23 pm

If you are not already familiar with what Deskpro v5 (referred to as "new portal") is, you can check...

How do I install the chat widget in Shopify?

Using Deskpro

Wed, 22nd Jun 2016 2:38 pm

1. Login to your Shopify account. 2. Proceed to the Shopify admin interface 3. Find "Online Store...

How do I install the chat widget in Drupal?

Using Deskpro

Wed, 22nd Jun 2016 2:39 pm

1. Login into your Drupal account as an administrator. 2. Open the 'Manage' menu. 3. Then click on...

How do I install the chat widget in Joomla?

Using Deskpro

Wed, 22nd Jun 2016 2:40 pm

1. Login to your Joomla account as an administrator. 2. Select "Extensions" > "Templates" > "Styles...

How do I install the chat widget in Magento?

Using Deskpro

Wed, 22nd Jun 2016 2:41 pm

1. Sign into your Magento account as an administrator. 2. Head to the "Content" section on the left...

How can I further customize my chat widget?

Using Deskpro

Wed, 22nd Jun 2016 2:43 pm

Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546

How do I create a welcome message for my portal?

Using Deskpro

Mon, 8th Aug 2016 1:52 pm

You can add a Welcome Message to your portal by going to Admin > User Interface > Portal > Welcome M...

How do I set a default department for tickets submitted via the user portal?

Using Deskpro

Mon, 8th Aug 2016 3:38 pm

To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departm...

How do I remove chat from the user portal but offer chat on a different site?

Developer & Reporting Portal Customization

Thu, 18th Aug 2016 10:41 am

Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...

How do I change the welcome message for different usergroups?

Using Deskpro

Fri, 26th Aug 2016 12:23 pm

You can offer your usergroups a different welcome message, e.g one in English, one in French, one fo...

How can I switch email clients whilst using Deskpro?

Using Deskpro

Fri, 16th Sep 2016 10:42 am

Question: E.g We are migrating our email from Exchange into Google apps and would like some advice...

How do I add a custom favicon to the user portal?

Using Deskpro

Wed, 16th Nov 2016 11:56 am

The favicon is the small icon displayed at the top of browser tabs and next to bookmarks. By defaul...

How can I change the name of the "Contact Us" tab?

Using Deskpro

Wed, 16th Nov 2016 12:05 pm

Question: Is it possible to customize the text for the name of the portal tab where users submit tic...

How can I set up a new brand?

Using Deskpro

Thu, 5th Jan 2017 11:13 am

Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...

How do I prevent a specific agent being assigned tickets?

Using Deskpro

Thu, 2nd Mar 2017 6:26 pm

Question I'm an agent on the helpdesk but I don't need to be assigned any tickets. Sometimes agents...

What do I do if I need a specific feature?

Additional Services Additional Services FAQs

Wed, 19th Apr 2017 8:45 am

Deskpro is a powerful product with an extensive feature set, but there are an infinite number of goo...

How we handle feature requests

Additional Services Additional Services FAQs

Wed, 1st Nov 2017 4:47 pm

Deskpro is used by thousands of businesses across hundreds of different industries - often with thei...

I'm having trouble with an error: "Connection timed out" whilst upgrading

Using Deskpro

Thu, 22nd Feb 2018 1:46 pm

If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...

I'm having trouble with text formatting

Using Deskpro

Thu, 26th Jun 2014 2:52 pm

Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....

I'm having trouble with emails being processed from a POP3 account

Using Deskpro

Thu, 26th Jun 2014 3:10 pm

Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...

How do I resize the panes of the agent interface?

Using Deskpro

Fri, 27th Jun 2014 11:59 am

You can change the relative size of the agent interface list pane and content pane. Just drag the di...

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