Search Labels - Deskpro Support
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Why is Deskpro On-Premise pricing based on a subscription model?
Question: Why are your pricing plans based on a regular subscription fee, even for the On-Premise ...
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Do you provide training?
We can provide interactive training for your agents and admins via screensharing technology. Option...
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Can I buy part-time or 'light' agent licenses?
To keep our pricing structure simple, we offer only one type of agent license. While some helpdesk s...
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Deskpro Pricing
The most up-to-date details regarding DeskPRO pricing can be found on the pricing page. Pricing is ...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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How do I get started with Deskpro?
The easiest way to get started with Deskpro is to sign up for a free Deskpro Cloud helpdesk trial, a...
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Do you charge for updates to Deskpro?
We don't charge anything extra for updates - they're included in the price of the software. We ship...
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What do you charge for supporting Deskpro?
Fast, friendly support is included in the price you pay for Deskpro. You can reach us on email/tick...
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What do you charge for maintenance?
If you're a Cloud customer, all maintenance (application/server updates, performance monitoring, sec...
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Annual billing for Cloud
Question: I want to use your Cloud service, but I prefer annual billing instead of monthly payment....
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Can I pay by check?
We can accept payments by check: we have addresses in the UK and the US where you can send your chec...
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Is Deskpro available through the UK public sector G-Cloud framework?
Yes, you can find us at the Gov.UK Digital Marketplace within the G-Cloud 6 framework.
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Can I pay you to add a feature to Deskpro?
Yes, we will consider custom development work to tailor Deskpro to your needs. This can be anything ...
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How do I update my billing contact details for annual billing?
Question: I want you to send my billing information and renewal notices for my On-Premise account to...
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Setting up Departments
What are Departments? Departments are the main organizational structure of your Deskpro Helpdesk an...
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How we handle feature requests
Deskpro is used by thousands of businesses across hundreds of different industries - often with thei...
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Is there a way to CC: someone into a ticket?
You can add a user to the ticket CC field - this means they will be copied in on ticket email messag...
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What is an agent?
An agent is a member of your organization who uses your helpdesk, and has an account that lets them ...
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How many users can I have?
Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...
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I'm having trouble with Active Directory authentication
Verify your service account and Base DN Use a tool such as the Active Directory Explorer from Micro...
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Can I import data from other systems or helpdesks?
We know how important your data is; data portability is part of our company's core values. The Deskp...
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How do I nominate users to manage an organization's tickets?
The organization managers feature allows specific people to oversee all of the ticket happenings for...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...
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How do I change the chat widget language?
Note: This information is kept here for legacy purposes. If you are running later versions of Deskpr...
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How do I view the raw email source for a ticket message?
Sometimes it is useful to view the raw message source for a ticket message that arrived via email. D...