Deskpro Support

Lietuvių kalba

Contact Us

Troubleshooting

Deskpro "server info" pages

Christopher Nadeau

Paskelbta: Aug 16, 2016

0

Nov 10, 2017
Using Deskpro With Galera Cluster

Christopher Nadeau

Paskelbta: Jan 5, 2015

0

Nov 10, 2017
Checking for mail more frequently than once per minute

Ben Henley

Paskelbta: Apr 27, 2015

0

Nov 9, 2017
CAPTCHAs not accepting correct responses

Ben Henley

Paskelbta: Jun 2, 2015

0

Jun 2, 2015
Can't access /reports/ on IIS

Ben Henley

Paskelbta: Jun 26, 2015

0

Nov 9, 2017
SSL Errors during upgrade

Christopher Nadeau

Paskelbta: Jul 14, 2015

0

Nov 10, 2017
Fatal Swift.php error

Ben Henley

Paskelbta: Jul 24, 2015

0

Nov 10, 2017
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired

Ben Henley

Paskelbta: Oct 1, 2015

0

Nov 8, 2017
"401 SOAP client returned status of 401" error

Ben Henley

Paskelbta: Feb 4, 2016

0

Nov 10, 2017
My helpdesk is showing the installer again

Ben Henley

Paskelbta: Feb 8, 2016

0

Nov 10, 2017
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Paskelbta: Feb 19, 2016

0

Mar 14, 2018
How to inspect AJAX requests with Chrome tools

Ben Henley

Paskelbta: Mar 1, 2016

1

Nov 10, 2017
Why is my Deskpro On-Premise installation not accounting for daylight savings time?

Ben Henley

Paskelbta: Apr 7, 2016

0

Nov 10, 2017
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Paskelbta: Nov 3, 2014

0

Mar 14, 2018
Installation error during "Verifying the URL" step

Christopher Nadeau

Paskelbta: Oct 3, 2016

0

Nov 10, 2017
Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

Paskelbta: Oct 6, 2016

0

Nov 10, 2017
Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

Paskelbta: Oct 26, 2016

1

Jul 6, 2021
Clone a production helpdesk to a secondary test instance

Christopher Nadeau

Paskelbta: Nov 16, 2016

0

Nov 9, 2017
How do I clean up old installations of Deskpro?

Lauren Cumming

Paskelbta: Nov 18, 2016

0

Nov 10, 2017
Where can I find my License Key file?

Colin Dunn

Paskelbta: Nov 22, 2017

0

Apr 1, 2019
Fixing your database schema

Christopher Nadeau

Paskelbta: Jun 8, 2018

0

Jan 11, 2019
How Deskpro uses POP3

Christopher Nadeau

Paskelbta: Aug 15, 2018

0

Aug 15, 2018
Providing us access to your Deskpro server that is behind a firewall (Linux)

Christopher Nadeau

Paskelbta: Nov 20, 2018

0

Nov 20, 2018
Restore missing default avatars

Christopher Nadeau

Paskelbta: Nov 22, 2018

0

Nov 22, 2018
[Expert] How do I increase disk space on my Deskpro VM Appliance?

Phil Rigby

Paskelbta: Aug 21, 2020

0

Jun 17, 2021
502 Bad Gateway error

Ben Henley

Paskelbta: Jun 26, 2014

1

Jun 26, 2014
How do I reset an admin password in Deskpro On-Premise?

Chris Padfield

Paskelbta: Sep 18, 2012

0

Dec 18, 2018
How do I disable automatic error logging?

Chris Padfield

Paskelbta: Sep 18, 2012

0

Nov 10, 2017
Disable clean URLs

Christopher Nadeau

Paskelbta: Dec 11, 2012

0

Dec 11, 2012
How to debug cron

Christopher Nadeau

Paskelbta: Dec 12, 2012

0

Feb 14, 2022
Disable Suhosin

Christopher Nadeau

Paskelbta: Dec 17, 2012

0

Sep 2, 2014
I get "File not found" errors when trying to download attachments

Christopher Nadeau

Paskelbta: Feb 18, 2013

0

Nov 10, 2017
How do I enable logging for outgoing email?

Christopher Nadeau

Paskelbta: Mar 7, 2013

0

Feb 10, 2022
Warning emails about "cron has been active for X minutes"

Christopher Nadeau

Paskelbta: Aug 15, 2013

0

Nov 10, 2017
Using Amazon S3 for storing binary data

Christopher Nadeau

Paskelbta: Feb 18, 2014

0

Nov 9, 2017
License error after importing Zendesk data

Ben Henley

Paskelbta: Jun 2, 2014

1

Nov 10, 2017
Generating a server report file

Ben Henley

Paskelbta: Jun 10, 2014

0

Aug 6, 2018
I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

Paskelbta: Jun 26, 2014

0

Nov 10, 2017
How do I enable logging for incoming email processing?

Chris Padfield

Paskelbta: Sep 18, 2012

0

Feb 10, 2022
Download errors when running from behind a proxy: internal hostname being used

Ben Henley

Paskelbta: Jun 26, 2014

0

Nov 10, 2017
Switching from database to filesystem storage or back doesn't change database size

Ben Henley

Paskelbta: Jun 26, 2014

0

Nov 9, 2017
Why do all users seem to have the same IP address?

Ben Henley

Paskelbta: Jul 9, 2014

0

Nov 10, 2017
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

Paskelbta: Jul 24, 2014

0

May 29, 2019
MySQL "writing file" error

Ben Henley

Paskelbta: Aug 18, 2014

0

Nov 9, 2017
What is Deskpro On-Premise?

Ben Henley

Paskelbta: Sep 8, 2014

0

Nov 9, 2017
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Paskelbta: Sep 10, 2014

0

Mar 14, 2018
'Unable to allocate memory for pool' error

Ben Henley

Paskelbta: Sep 15, 2014

0

Nov 10, 2017
How can I change the new chat notification sound?

Ben Henley

Paskelbta: Sep 23, 2014

0

Nov 9, 2017
Making a test version of your helpdesk

Ben Henley

Paskelbta: Oct 27, 2014

0

Oct 8, 2019
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Paskelbta: Nov 3, 2014

0

Mar 14, 2018