레벨 검색 - Deskpro Support
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Change author of articles
Either by API or within the agent interface, we need to change the author of articles without deleti...
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Content v2 API POST for Articles/Downloads
I'm liking the V2 API you are working on. I adjusted most of my code to work with it, but I have one...
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Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
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Clicking on anchors within articles in the Agent interface doesn't work
When clicking on an anchor from within an article in the Agent interface, a new window is opened and...
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Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
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Article Ordering
Articles can only be ordered by date created or number of views. When unable to find something via a...
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New Article Notification
Can you please add a notification option for when a new KB article is created. This would be a very ...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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More font sizes when editing articles and guides
We would like to have more font sizes when editing articles and guides (like in word). 16 for exampl...
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Option to update the brand of a published article or topic
When you create an article or topic in Deskpro you can assign it to a brand. However once created i...
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Sort Articles in Category View
Allow users to sort articles within a category by title, date created, etc.
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Article agent permissions
I'd like to be able to restrict article access in the agent interface to agents from specific depart...
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Pending article notifications
We'd like to setup an approval notification for articles so when an article is created in the pendin...
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Link Articles and Guides to Ticket?
It would be useful if there was an option to link articles and topics to a ticket.
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Hiding Untranslated Articles
It would useful to have a feature for hiding articles which have not been translated. Presently, Hel...
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Articles are sorted by oldest date
The articles are sorted by oldest date. I think it ’s better to arrange them in order of the new da...
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Import articles from Google Drive/Docs
It will be great to have ability import articles/guides from Google Drive/Docs
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Highlight code blocks in Articles
Currently, there is no way to highlight code blocks it will be great to have such possibility sinc...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
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Re-arrange the top 5 articles under each categories (should be able to choose)
When you open your KB, it displays all the categories with 5 articles underneath, I've been in conve...
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Control Related Articles with Keywords
I noticed that when users create new tickets the related articles engine doesnt show very helpful da...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...