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Suggestion Bug Report Design Feedback
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Suggestion Bug Report Design Feedback
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Submit Feature Request
Suggestion Bug Report Design Feedback
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Status
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Activity
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Collecting Feedback
2
20
Link more than one Ticket at a Time
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Collecting Feedback
0
14
Prevent urgency changes by agents
Collecting Feedback
2
16
Export Guide as PDF
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
In Development
0
5
Trigger Action Based on Time Till Date Entered
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Collecting Feedback
0
8
Add Ordered by Date Assigned
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
0
12
Search for Article Custom Fields
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Collecting Feedback
0
14
Allow News Notifications to be sent out After Publication
Collecting Feedback
0
8
Add language recognition to Microsoft Translator Text app
Collecting Feedback
0
11
Show Parent Custom Fields for Articles
Collecting Feedback
0
13
Improve the behaviour of the ID display option in ticket filters
Collecting Feedback
0
22
Display 'TO' recipients in the ticket messages.
Under Review
1
26
Chat support in Deskpro mobile app
Collecting Feedback
0
12
Show who is the main recipient of a Users message
Collecting Feedback
0
12
App View Permissions
Collecting Feedback
0
20
Standard Features
Collecting Feedback
3
18
Ability to have saved sets of working hours for different SLAs
Collecting Feedback
0
13
Alert for Pending Articles
Collecting Feedback
0
23
Partial word search
Collecting Feedback
0
18
Instant Messaging Features
Collecting Feedback
0
12
Visibility over "real-time" agent activities
Collecting Feedback
0
19
Multiple Download Categories
Collecting Feedback
0
16
Close Ticket through email
Collecting Feedback
0
29
Is it possible to remove or hide the default filters?
Collecting Feedback
2
24
Vertical Ticket View
Collecting Feedback
0
11
Disable the Pending status
Collecting Feedback
0
20
Different ticket defaults for departments
Collecting Feedback
0
17
Missed Chat Notifications
Collecting Feedback
1
15
New Ticket Trigger - Set Organization
Collecting Feedback
0
11
Order ticket according to the date of the last modification
Collecting Feedback
0
13
Listing my feedback somehow
Collecting Feedback
0
13
Remove required fields
Collecting Feedback
0
13
use RSS feeds or have some way to import news
Collecting Feedback
0
12
Interactive Troubleshooting Trees for the Portal
Collecting Feedback
0
14
Allow the ability for Admins to restrict Date/Time custom field selections to working hours
Collecting Feedback
0
15
Glossary in Guides section
Collecting Feedback
1
21
Help with settings view only rights for specific department
Collecting Feedback
1
24
Client side visual notification that agent replied to chat
Collecting Feedback
0
19
Add Sort Criteria for Organizations
Collecting Feedback
2
27
Translate download categories
Collecting Feedback
2
23
EULA download fields for hotlinked files
Collecting Feedback
0
19
DESKPRO_EMBED_OPTIONS parameters
Collecting Feedback
0