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Activity
20
Action codes for time log and billing
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34
Round Robin Permissions
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3
26
Add more date variables to make it easier to create Quarterly reports
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1
46
Viewing tickets from different brands through the same portal
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59
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
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2
21
Share Hidden Flags
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0
19
Insert KB article link/content into ticket if the search is used
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21
Mass Update Existing Users Language with Trigger
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0
22
Show more than 50 tickets in the ticket overview
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32
more triggers in CRM
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1
27
Preferred Organization Language
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2
33
I want to be able to customize the default Follow Up action type
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1
27
New line in chat text
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0
20
Simplify the values for the built-in Timezone field
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0
29
Making Agent Notes more Visible in Emails
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0
28
Allow User to see Agents Following Ticket
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0
23
Pending article notifications
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0
37
Agent Instigated Chat
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1
32
Icons for brands
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0
21
Option to subscribe all agents to the Knowledgebase
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0
21
Lookup Fields and Phone Validation
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0
24
Edit Warning Box
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0
48
Username Login for Users
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2
25
Filter Notifications
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0
23
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
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17
Better visibility of absolute dates/times for tickets on user portal
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23
agent assign for linked tickets created from a forward
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0
25
Change default selection in chat dropdown?
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0
17
Non-agent functionality for crearting tickets from a forward
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32
Article agent permissions
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24
Ability to change the reporting widget colours
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1
32
Multilevel Department
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0
43
Ability for customers to view ticket 'Status' in the user portal
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0
31
Speech recognition & Deskpro...
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32
Article Permissions
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23
Overriding Chat Widget Settings using custom departments.
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0
22
Feedback Form For "Helpful" Chats
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21
Increase Chat Permission Options
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0
16
Need more ticket metadata when clicking on customer
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21
Snippet Owner
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26
Any way to just disply the date/time on a comment
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0
23
Send e-mails when a community posting has x votes
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19
Allow the ability to attach multiple files at once
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34
Allow agents to add an attachment when editing an existing message/note
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26
Speeding up the loading of agent's interface
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1
32
Compulsory time logging
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1
21
Hiding Inactive users and organizations
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1
15
Add option for agent to resend a chat transcript to a user
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0
17
More specific search functionality (navigate directly to the message a searched string is contained in)
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0
16
Deskpro mobile apps should support clickable links in messages/notes
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0