To quickly start using your helpdesk, go to the admin interface and follow the Launching Your Helpdesk guide (we email a personalised version of the guide to you when you create a Cloud helpdesk). This guide will show you how to get your helpdesk ready for production use quickly.
To understand how the agent interface works, see the Agent Quick Start Guide (PDF).
There's comprehensive documentation on how to use DeskPRO at manuals.deskpro.com.
For FAQs, troubleshooting, and "how-to" guides, search our Knowledgebase.