There are three main interfaces in DeskPRO:
Found at https://yourcompany.deskpro.com/admin/ - where you set up your helpdesk
Found at https://yourcompany.deskpro.com/agent - where your agents go to help your users/customers. Incoming problems are shown as tickets.
Found at https://yourcompany.deskpro.com - a web interface for your users to get help (optional - you can disable this if you want).
To quickly start using your helpdesk, go to the admin interface and follow the Launching Your Helpdesk guide (we have emailed a personalised version of the guide to you). This guide will show you how to do the key support email addresses to DeskPRO.
To understand how the agent interface works, see the Agent Quick Start Guide (PDF).
There's comprehensive documentation on how to use DeskPRO at manuals.deskpro.com.
For troubleshooting specific issues, and "how-to" guides for particular use cases, see our Knowledgebase.