検索ラベル - Deskpro Support
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I'm having trouble getting variables in custom phrases to work
Question: I've created a custom phrase, but when I include a template variable in it, it is not rep...
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How do I change the logo on the agent login screen?
Question: We set our company logo to appear on the agent and admin interface login screen, but now i...
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I'm having trouble with the round robin working properly
Question: I made a round robin but it doesn't seem to assign any tickets. What is happening? An...
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How do I include ticket account addresses in emails?
Question: I want to display the ticket email account that an email was sent from as part of an emai...
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I'm having trouble with an Outlook message recall causing an email loop
Question: One of our agents sent an email into ticketing, but then tried to recall it via Outlook. ...
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What does marking a ticket as spam do?
Question: I've been marking some tickets as spam within Deskpro, but I keep seeing similar messages....
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Can I show the Satisfaction survey only for tickets in a certain department?
You can do this by editing some email and portal templates so that the survey link is only shown for...
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I'm having trouble with poor performance or a slow agent interface on some computers
Question: I have found that the agent interface is very slow on some computers, but not others. Wha...
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Who gets my message when I reply to an email notification as an agent?
When you reply to a Deskpro notification in your email software, it's important to realise that you ...
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I'm having trouble with an error: "Failure 0x51"
Question: After we migrated our domain controllers from Server 2008 to Server 2012, the Deskpro Act...
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How can I automatically respond to users to let them know our office is closed?
Question: Our office is going to be closed for a week as we relocate to a new building. We would li...
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Do I need to reinstall On-Premise when my trial ends?
No; you can just buy a license code from our website for your On-Premise account, then add it into t...
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I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Question: I deleted some test tickets using Admin > Setup > Reset Demo. The counts of tickets in t...
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Do you charge for updates to Deskpro?
We don't charge anything extra for updates - they're included in the price of the software. We ship...
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What do you charge for supporting Deskpro?
Every Deskpro customer gets great support included with their license. You can read more about the ...
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What do you charge for maintenance?
If you're a Cloud customer, all maintenance (updates, performance monitoring, security patches, back...
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Annual billing for Cloud
Question: I want to use your Cloud service, but I prefer annual billing instead of monthly payments....
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Can I pay by check?
We can accept payments by check: we have addresses in the UK and the US where you can send your chec...
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How do I filter users from an authentication source?
You can filter an authentication source so that only some of user records can be used to log in as a...
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How can I make agents record a solution for each ticket?
Question: I would like to make my agents record how each ticket was resolved. Is there a way to add ...
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How do I find the ID number of a Deskpro field or other item?
Sometimes you'll need to look up the ID number of a helpdesk item, such as a field you have created....
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How do I make a reusable checklist of things to do within a ticket?
Question: We have some tickets which require a long series of subtasks each time they are created: f...
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I'm having trouble with the subject of reminder emails
Question: We’ve configured our helpdesk to send reminder emails to users if a ticket is in the awai...
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I'm having trouble disabling HTTPS
Question: I have disabled HTTPS on my Cloud helpdesk, but users who visit the http:// address are s...
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Finding a field name for User Auth Data
You can import data from an external usersource into a custom User Auth Data user field within Deskp...