Troubleshooting
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Restore missing default avatars
Published: 2018/11/22
02018/11/22 -
I'm having trouble with an error: "imap_open() error" in logs
Published: 2016/02/19
02018/03/14 -
My helpdesk is showing the installer again
Published: 2016/02/08
02017/11/10 -
"401 SOAP client returned status of 401" error
Published: 2016/02/04
02017/11/10 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: 2015/10/01
02017/11/08 -
Fatal Swift.php error
Published: 2015/07/24
02017/11/10 -
SSL Errors during upgrade
Published: 2015/07/14
02017/11/10 -
Can't access /reports/ on IIS
Published: 2015/06/26
02017/11/09 -
CAPTCHAs not accepting correct responses
Published: 2015/06/02
0{date} -
Checking for mail more frequently than once per minute
Published: 2015/04/27
02017/11/09 -
Using Deskpro With Galera Cluster
Published: 2015/01/05
02017/11/10 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Published: 2016/04/07
02017/11/10 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: 2016/05/11
02018/03/14 -
Deskpro "server info" pages
Published: 2016/08/16
02017/11/10 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Published: 2018/11/20
02018/11/20 -
How Deskpro uses POP3
Published: 2018/08/15
02018/08/15 -
Fixing your database schema
Published: 2018/06/08
02019/01/11 -
Where can I find my License Key file?
Published: 2017/11/22
02019/04/01 -
Moving from on-premise to cloud
Published: 2017/04/19
02020/01/31 -
How do I clean up old installations of Deskpro?
Published: 2016/11/18
02017/11/10 -
Clone a production helpdesk to a secondary test instance
Published: 2016/11/16
02017/11/09 -
Configure a proxy server for HTTP requests made by Deskpro
Published: 2016/10/26
1{date} -
Updates do not appear or automatic updater cannot download updates
Published: 2016/10/06
02017/11/10 -
Installation error during "Verifying the URL" step
Published: 2016/10/03
02017/11/10 -
I'm having trouble with IMAP SSL certificate errors
Published: 2014/11/03
02018/03/14 -
Making a test version of your helpdesk
Published: 2014/10/27
02019/10/08 -
502 Bad Gateway error
Published: 2014/06/26
1{date} -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Published: 2014/06/26
02017/11/10 -
Generating a server report file
Published: 2014/06/10
02018/08/06 -
License error after importing Zendesk data
Published: 2014/06/02
12017/11/10 -
Using Amazon S3 for storing binary data
Published: 2014/02/18
02017/11/09 -
I get "File not found" errors when trying to download attachments
Published: 2013/02/18
02017/11/10 -
Disable Suhosin
Published: 2012/12/17
02014/09/02 -
How to debug cron
Published: 2012/12/12
02018/11/19 -
Disable clean URLs
Published: 2012/12/11
0{date} -
How do I disable automatic error logging?
Published: 2012/09/18
02017/11/10 -
Download errors when running from behind a proxy: internal hostname being used
Published: 2014/06/26
02017/11/10 -
Switching from database to filesystem storage or back doesn't change database size
Published: 2014/06/26
02017/11/09 -
Why do all users seem to have the same IP address?
Published: 2014/07/09
02017/11/10 -
A user's details were changed and I don't understand why
Published: 2014/10/21
0{date} -
How do I debug an authentication app on Deskpro On-Premise?
Published: 2014/10/09
02017/11/08 -
Where is my PHP binary?
Published: 2014/09/29
02014/09/29 -
Managing and extending your Deskpro On-Premise license
Published: 2014/09/16
02017/11/08 -
How can I change the new chat notification sound?
Published: 2014/09/23
02017/11/09 -
'Unable to allocate memory for pool' error
Published: 2014/09/15
02017/11/10 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 2014/09/10
02018/03/14 -
What is Deskpro On-Premise?
Published: 2014/09/08
02017/11/09 -
MySQL "writing file" error
Published: 2014/08/18
02017/11/09 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Published: 2014/07/24
02019/05/29 -
How do I reset an admin password in Deskpro On-Premise?
Published: 2012/09/18
02018/12/18