Agent Data (table: agent_data)
Field Name | Data Type |
|---|---|
id | number |
extension_number | number |
is_voice_enabled | number |
available_status | number |
outbound_calls_enabled | number |
can_use_forwarding | number |
agent_can_use_forwarding | number |
forwarding_number | string |
forwarding_ring_timeout | number |
forwarding_number_type | string |
forwarding_logged_out | number |
person | person |
::: info
can_use_forwarding indicates if the helpdesk admin has given the agent to use forwarding
agent_can_use_forwarding indicates if the agent has enabled forwarding
:::
Voice Auto Attendants (table: voice_auto_attendants)
Field Name | Data Type |
|---|---|
id | number |
name | string |
allow_repeat_menu | number |
allow_extension | number |
Voice missed agent calls (table: voice_missed_agent_calls)
Field Name | Data Type |
|---|---|
id | number |
duration | number |
date_created | datetime |
transcription | string |
is_deleted | number |
agent | person |
Voice numbers (table: voice_numbers)
Field Name | Data Type |
|---|---|
id | number |
number | string |
nickname | string |
outbound_calls_enabled | number |
outbound_calls_default | number |
outbound_calls_default_type | string |
outbound_calls_default_countries | array |
Voice Phone Call Logs (table: voice_phone_call_logs)
Field Name | Data Type |
|---|---|
id | number |
action_type | string |
date_created | datetime |
person | person |
target_agent | person |
target_queue | queue |
Voice Phone Call Participants (table: voice_phone_call_participants)
Field Name | Data Type |
|---|---|
id | number |
on_hold | number |
date_created | datetime |
date_joined | datetime |
date_left | datetime |
cost | number |
cost_currency | string |
person | person |
Voice Phone Calls (table: voice_phone_calls)
Field Name | Data Type |
|---|---|
id | number |
external_number | string |
external_number_type | string |
type | string |
status | string |
date_created | datetime |
date_started | datetime |
date_waiting | datetime |
date_ended | datetime |
cost | number |
cost_currency | string |
enqueued_as | string |
number | number |
person | person |
phone_call_logs | phone call logs |
Voice Queue Agents (table: voice_queue_agents)
Field Name | Data Type |
|---|---|
id | number |
is_enabled | number |
queue | string |
agent | string |
Voice Queues (table: voice_queues)
Field Name | Data Type |
|---|---|
id | number |
name | string |
routing model | string |
answer_timeout | number |
voicemail_timeout | number |
max_queue_size | number |
recording_enabled | number |
department | string |
brand | string |
voicemail_department | string |
voicemail_agent | string |
voicemail_agent_team | string |
Voice Recordings (table: voice_recordings)
Field Name | Data Type |
|---|---|
id | number |
duration | number |
transcription | string |
is_deleted | number |
コメントを投稿するには、ログインまたは登録が必要です。