Labels can be added to Tickets from the header in the content panel:
To add a label click Add and the labels that exist in your helpdesk will appear in a dropdown menu, or you can enter a new label.
If a label has been applied to a Ticket, you can see it in the labels section of the navigation panel:
On the Navigation Panel, labels are displayed in alphabetical order.
Click on the label to load up all tickets that have that label added in the view panel.
You can also load a list of tickets with a label added to them by clicking on the label on an open ticket.
Note
If you have a large number of labels you can use the magnifying glass to search for a specific label title.
コメントを投稿するには、ログインまたは登録が必要です。