Risultati della ricerca
Risultati in Knowledge base per: “Tickets” (0)
Risultati in Comunità per: “Tickets” (15)
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Force ticket matching on ref. code in subject
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Ability to edit the chain of ticket messages when forwarding a ticket
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Trigger criteria for ticket including ticket charge
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recall message
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Let agents include tasks and comments when printing tickets
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
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IT Support Manager
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
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Have a setting to make it so agents must provide a label for tickets
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Display merged ticket messages more clearly
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Merge ticket trigger criteria
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Link knowledge base articles into ticket
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The ability to duplicate department settings/permissions etc
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Non-agent functionality for crearting tickets from a forward
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Split multiple messages into one new ticket
Risultati in Novità per: “Tickets” (0)
Risultati in File per: “Tickets” (0)