I'm having trouble with the round robin working properly

Using Deskpro

Thu, 18th Jun 2015 10:06 am

Question: I made a round robin but it doesn't seem to assign any tickets. What is happening? An...

I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Using Deskpro

Mon, 4th Apr 2016 2:28 pm

Question: I want to be able to drag an attached file from an email in the desktop version of Outloo...

Annual billing for Cloud

Sales, Billing & Legal Payment & Renewals

Mon, 17th Aug 2015 5:31 pm

Question: I want to use your Cloud service, but I prefer annual billing instead of monthly payment....

Can I use Active Directory to sign in my agents?

Using Deskpro

Tue, 9th Sep 2014 3:27 pm

Question: Does Deskpro support Active Directory? Answer: Yes, Deskpro has an Active Directory app...

I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Using Deskpro

Mon, 17th Aug 2015 12:03 pm

Question: I deleted some test tickets using Admin > Setup > Reset Demo. The counts of tickets in t...

I'm having trouble deleting a table from a ticket reply

Using Deskpro

Thu, 24th Jul 2014 11:20 am

Question: I pasted an HTML table into a ticket reply. When I try to delete it, the contents of the ...

I'm having trouble with the Start Chat button

Using Deskpro

Thu, 10th Mar 2016 10:19 am

Question: I've embedded the chat widget on my site, and it appears when there's an agent signed in....

I'm having trouble with an error: "Failure 0x51"

Using Deskpro

Wed, 29th Jul 2015 9:50 am

Question: After we migrated our domain controllers from Server 2008 to Server 2012, the Deskpro Act...

I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings

Using Deskpro

Tue, 7th Oct 2014 5:33 pm

Question: I disabled Deskpro Authentication so I can't log in with my admin account, and another a...

I'm having trouble receiving notification emails when I create a ticket

Using Deskpro

Thu, 26th Jun 2014 1:21 pm

Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...

Is there a Deskpro smartphone app?

Using Deskpro

Thu, 11th Sep 2014 11:05 am

Commenti (2)

Yes, we have an agent Deskpro app for both iOS and Android. Agents can view, manage and reply to ti...

What do you charge for supporting Deskpro?

Sales, Billing & Legal Payment & Renewals

Mon, 17th Aug 2015 12:19 pm

Fast, friendly support is included in the price you pay for Deskpro. You can reach us on email/tick...

How do I prevent a specific agent being assigned tickets?

Using Deskpro

Thu, 2nd Mar 2017 6:26 pm

Question I'm an agent on the helpdesk but I don't need to be assigned any tickets. Sometimes agents...

How do I use the filter pane?

Using Deskpro

Thu, 28th Aug 2014 9:36 am

The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...

How do I embed individual knowledgebase articles in an external app or site?

Using Deskpro

Wed, 4th May 2016 4:01 pm

Question: We'd like to display individual knowledgebase articles embedded within an application we ...

What do you charge for maintenance?

Sales, Billing & Legal Payment & Renewals

Mon, 17th Aug 2015 12:26 pm

If you're a Cloud customer, all maintenance (application/server updates, performance monitoring, sec...

How do I use drag and drop ticket attachments?

Using Deskpro

Tue, 2nd Sep 2014 5:34 pm

You can drag and drop attachments to a ticket, or paste screenshots into the reply box. You can als...

Why are there two Google authentication apps in Deskpro? (Old)

Using Deskpro

Wed, 19th Nov 2014 10:49 am

There are two apps for authentication with Google accounts: Google Authentication is an older...

What resources are available for teaching agents to use Deskpro?

Using Deskpro

Tue, 3rd Feb 2015 10:59 am

When you add a new agent to your helpdesk, the agent is automatically emailed a copy of the Agent Qu...

Deskpro Support