Search Labels - Deskpro Support
-
Increase hit_record table to hold more than 7500 records
Currently, the table hit_record is hardcoded to only accept 7500 records. An option to set a custom...
-
Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
-
Display the hierarchy for custom field options in reports
When I create a report with custom field data in the SELECT clause, it only lists the child option, ...
-
Auto refresh for dashboards
Allow a time to be specified for the auto refresh on a dashboard (currently this is set to ten minu...
-
Reporting Assist
I am trying to pull a list of unresolved tickets older than 30 days. I have the report in a semi-wor...
-
Better report writer
Hi, I find it frustrating to have to learn your report writing language where it should be as simple...
-
Select absolute dates used in reports using a calendar
I would like it to be easier to change the date range a stat/report focuses on. If I want to look at...
-
Report Query
I want the raw data and can't use the * character to select all fields. I will not be using your Des...
-
Reports Showing Ticket Labels
When a report is limited to only show tickets that have a specific ticket label, you cannot see what...
-
Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
-
Reports Permissions
The ability to restrict access to the reports area based on specific criteria would be useful. For ...
-
Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
-
Reports on Tickets excluding the time ticket was on Resolved Status
I want to have a report for the average/total time a ticket has been waiting for an agent, which exc...
-
Reports are not available as CSV to external colleagues
We want to send the Dashboard regularly by email to an external company where nobody has a Deskpro u...
-
Agent hours report enhancements
Would it be possible to add the following to the Agent hours report. Filtering by more variables. ...
-
Report - Agent by team
Is it possible to build an the Agent Team options for reports, as at the moment you cannot build a r...
-
Report Labels
A way to delete labels that have been created for custom built reports. Currently, you can create l...
-
Stat Builder - reports are listed randomly and not alphabetical like the old report builder would list it
Please fix so the stat builder shows reports alphabetically like the old report builder was able to ...
-
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
When creating reports, the report builder converts the ticket id field to a URL but this URL redirec...
-
Report content is based on date range
We would like to be able to build reports where you can indicate that the content is based on date r...
-
I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
-
Custom from and to dates in reports dashboards
With the new dashboards, it would be helpful to allow specific dates to be chosen as from and to dat...
-
DPQL: tickets.date_first_agent_note
Sometimes we immediately call the the moment we read their new ticket. In that case we make a note i...
-
Agent Dashboard of important reports
It would be great if Agents who do not have the reports section, instead had visibility of a dashboa...
-
I would like to see extra permissions added to Reports
Currently, there are only very basic reports permissions - either you have access to reports, or you...