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Showing results in Knowledgebase for: “Agent Interface” (0)
Showing results in Community for: “Agent Interface” (15)
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
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Macro Action - Set No Agent Team
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Set Ticket Due Date
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All fields on Ticket shown in Agent Interface without having to click on more
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Agent interface: Inserting article into ticket, using search function
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Ability to set the column width in ticket views
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Re-sizing columns in the list view
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Agent Interface counts presented
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
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Ability to expand columns in Agent ticket grid
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World Clock Widget on the Agent Interface
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Browser tabs having title as subject line of ticket open
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Mark individual messages on a ticket within a conversation with colors on ticket panel
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Adding Knowledgebase as an article in a ticket
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Chats linked to existing tickets from Chat Interface
Showing results in News for: “Agent Interface” (0)
Showing results in Files for: “Agent Interface” (0)