Search Labels - Deskpro Support
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Merge History and Search field in top navigation bar
The interface could be simplified a little by removing the clock symbol in the top navigation bar on...
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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Hi, Can you add a feature so we can only reply to A: The Ticket Lead contact B: Even better any par...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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Improve error messages when failing to view attachments
Improve the error messages to include more detail on why an agent is unable to open an attachment. ...
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Show Notes seperately from replies on agent UI
Hi, we would like agents to be able to have the notes shown separately from the replies. Show all t...
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Show last note on ticket hover
It would be nice if the last agent note was shown as well as the last post on the agent UI when hove...
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Change ticket tab order in the agent view
Would prefer to have the tickets tabs in the agent view open in ascending or descending order based ...
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Cursor always on top when scrolling one page further in the ticket view
When scrolling one page further in the ticket view, the cursor should always be at the top. This is ...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...
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Problems and incidents as a criteria in Filters
I wanted to create a ticket filter in the agent interface to show only tickets assigned to myself bu...
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Attachment previews for agents in Deskpro
We would like attachment previews in messages; similar to how Outlook works. Particularly for images...
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Increase amount of tickets shown in ticket list
The ability to view more than 50 tickets on the Overview pane:
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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Client side visual notification that agent replied to chat
When chatting with a client and they move away from the active chat tab, is there anyway they can re...
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Adding multiple users to the 'To' user field
Currently you can add one owner and then multiple CCs to a ticket. We would like to be able to add ...
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Vertical Ticket View
I have one of my monitors turned up on its end. It would be nice to have an option of listing the ti...
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Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
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View SLA status in List View
Currently you can view the SLA status when viewing tickets, however if you switch the view into List...
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Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
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Add more SLA details into the display options in the ticket list.
In the ticket view column it would be great if you could display more detail on the SLAs. Currently...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
When creating a new ticket in the agent interface, after selecting a user, some user information is ...
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New DeskPro Support UI / UX is really bad
I had been finding information really quickly on the previous user experience and easy to assess if ...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...