Search Labels - Deskpro Support
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface
When a issue must have some mandatory fields set, it is still possible to remove a follower from the...
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Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...
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Visual fine tuning of Department drow down
I thing it would be better looking to use dedicated unicode characters instead of ascii characters f...
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Show if message was edited
There is no way to see if a ticket message was edited afterwards, as long as you don't go to the "Fu...
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Option to Disable Agent IM
Our organization already has an IM platform (ex: Skype). And so the presence of an IM option in one...
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Errors with certain special characters such as (ç)
Hi, I got two system errors (json_encode(): Invalid UTF-8 sequence in argument ) for using a special...
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Ticket User / CC Fields for User with Multiple E-Mails Issue
Let's say you have a user with multiple e-mail addresses. When you go and create a ticket, you sele...
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Agent interface: Inserting article into ticket, using search function
It would be nice, if you could insert a article/download into a ticket reply, using the search funct...
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Re-sizing columns in the list view
When selecting the list view in the list pane of the Agent Interface, I can choose which fields to d...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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Clicking on anchors within articles in the Agent interface doesn't work
When clicking on an anchor from within an article in the Agent interface, a new window is opened and...
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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Collapsible Interface Elements
The Properties and Actions, People, and Assignments boxes all take up a lot of space. I rarely touch...
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Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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offers kb & tickets to agent when opening a ticket (from agent interface)
At this moment when a user try to open a ticket from user interface, deskpro offers kb related artic...
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Properties in agent interface doesn't wrap text
Some of the questions on our ticket form are kind of long, and when they are viewed in the propertie...
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Billing in New Ticket Window
When creating a new ticket from deskpro, having the option to enter billing information so that you ...
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Need more ticket metadata when clicking on customer
If I have a ticket open and I want to get a quick sense of the recent tickets that an account has op...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view: