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DPQL Reports Feature Request Bug Report Design Feedback
Submit Suggestion
DPQL Reports Feature Request Bug Report Design Feedback
Community
Community
Submit Suggestion
DPQL Reports Feature Request Bug Report Design Feedback
Title
Status change
Comments
Activity
Default Option: Forward as a New Ticket
… Collecting Feedback
0
When opening a ticket, make the view jump to the top of the last message
Collecting Feedback 3mos Report
0
Support multi language in the mobile apps
In Development 38s Collecting Feedback
0
Show the full hierarchy of custom fields in dpql report output
… Collecting Feedback
0
Support & Integration for Calendly Scheduling
… Collecting Feedback
0
Ability to add a value to, or remove a value from, a category-like field
… Collecting Feedback
0
Saving attachments fails without indication when the virus scanner interferes
… In Development
0
DeskPro Variables for Snippets
… In Development
1
Modifiable robots.txt file
… Collecting Feedback
0
Ticket filters with 'OR' logical condition
Report 3 vikur Collecting Feedback
0
Disable transcript download
… In Development
0
Converting Chats to Tickets automatically
… In Development
0
Option to create page sections with H2 and H3 in Guides
In Development 13 sekúndur Collecting Feedback
0
Call Tickets - Show Local Time, if TZ is different from Agents
Report 5 mínútur Collecting Feedback
0
Let agents confirm certain urgency levels
Report 1 vika Collecting Feedback
0
Have the option to make snippets not case sensitive
In Development 1 mínúta Collecting Feedback
0
Date range field
In Development 1 mínúta Collecting Feedback
0
Manager access to child organization tickets
… Collecting Feedback
0
Enable smart-parsing of emails forwarded into the helpdesk by users
In Development 1 mínúta Collecting Feedback
0
Hyperlinks in "busy" message in chat
… Collecting Feedback
0
The ability to 'enable subject matching' on specified domains only
In Development 3 dagar Collecting Feedback
0
WHMCS App
… Collecting Feedback
0
Integrating Deskpro with Google Cloud Search
… Collecting Feedback
0
Sync Deskpro contacts to Outlook
… In Development
1
The ability to see sites a user was on before they start a chat
In Development 1 mínúta Collecting Feedback
0
Ability to resize the subject section column
Report 56 mínútur Collecting Feedback
0
Disable / Enable individual keyboard shortcuts / commands
… In Development
0
Improve the Messenger API
… Collecting Feedback
0
Allow setting the main font family
Report 1 klukkutími Collecting Feedback
0
Make display fields translatable
In Development 59 mínútur Collecting Feedback
0
Cursor always on top when scrolling one page further in the ticket view
Report 26 mínútur Collecting Feedback
0
Different captcha rules for 'guests' and 'users'
Report 2 mínútur Collecting Feedback
0
Repeating Task or Ticket
In Development 2 mánuðir Collecting Feedback
2
Link Articles and Guides to Ticket?
In Development 1 mínúta Collecting Feedback
0
Link to articles and guides in ticket replies?
… In Development
0
Agent Instigated Chat
In Development 14 sekúndur Collecting Feedback
1
agent assign for linked tickets created from a forward
In Development 5 mínútur Collecting Feedback
0
Overriding Chat Widget Settings using custom departments.
… Collecting Feedback
0
Option for admin not to send email when updating agent password.
In Development 31 sekúndur Collecting Feedback
0
Allow users under specific domains to register themselves
In Development 45 mínútur Collecting Feedback
0
Report row limit
In Development 6 sekúndur Collecting Feedback
2
Determine how often agents send emails when creating ticket in agent interface
In Development 3 mánuðir Collecting Feedback
0
Increase hit_record table to hold more than 7500 records
In Development 3 mánuðir Collecting Feedback
0
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
… Collecting Feedback
0
Allow <pre> html tags in the message body of user replies
Report 6 dagar Collecting Feedback
2
make completed SLA's clearer in the interface
Planning Collecting Feedback
0
Changing the Colour of Stat Background
Planning Collecting Feedback
1
being able to search in Organisation's Notes
Planning Collecting Feedback
0
Notifications when email attachments exceed the size threshold.
Planning Collecting Feedback
0
Download All Attachments
Planning Collecting Feedback
2