Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
28
Show number of replies by Agent or by User in the ticket overview
Michael W.
21. jún. 2017
Collecting Feedback
0
23
Possibility to add files to a reply or a note when they are edited (like when i create them)
cjs@software-agentur.com
21. jún. 2017
Collecting Feedback
0
28
Real integration via plugin in CMS
cjs@software-agentur.com
21. jún. 2017
Collecting Feedback
0
22
Internal notes/comments (only for agents) in an article.
cjs@software-agentur.com
21. jún. 2017
Collecting Feedback
0
34
Show if message was edited
Michael W.
20. jún. 2017
Collecting Feedback
0
36
Separate SLAs in Ticket overview
Michael W.
20. jún. 2017
Collecting Feedback
1
33
Renaming and dating Problems after creation
Michael W.
18. jún. 2017
Collecting Feedback
0
20
JIRA addon to display DeskPro-Tickets in JIRA issue
Michael W.
17. jún. 2017
Collecting Feedback
0
25
Options to disable more Features for better usability
Michael W.
17. jún. 2017
Collecting Feedback
0
28
Hiding the Ticket language field
Michael W.
17. jún. 2017
Collecting Feedback
0
20
Visual fine tuning of Department drow down
Michael W.
17. jún. 2017
Collecting Feedback
0
30
Show organisation avatar in ticket
Michael W.
17. jún. 2017
Collecting Feedback
1
47
API for Satisfaction
Michael W.
17. jún. 2017
Collecting Feedback
1
28
Change Date Time input format for date fields
Thomas Dakan
14. jún. 2017
Collecting Feedback
0
39
Download ticket as PDF without agent notes
Jeroen van der Steen
12. jún. 2017
Collecting Feedback
2
20
Improvements for the chat feature.
cjs@software-agentur.com
7. jún. 2017
Collecting Feedback
0
25
Allow additional criteria on the default email account triggers
Chris Booth
2. jún. 2017
Collecting Feedback
0
147
Dark/Night mode theming?
Kevin Fox
31. maí 2017
Collecting Feedback
11
29
Start Ticket in Agent Interface via URL
Ryan Melville
22. maí 2017
Collecting Feedback
1
31
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Paul Davies
22. maí 2017
Collecting Feedback
0
24
Small Field Names in v5
Kyle Oliveira
18. maí 2017
Collecting Feedback
0
32
Ability for categories in Knowledgebase to be translated when user changes language
Paul Davies
12. maí 2017
Collecting Feedback
0
19
Adding more columns to the 'linked tickets' tab
Robert Chiu
11. maí 2017
Collecting Feedback
1
30
Better naming of embedded images
Timo Heil
9. maí 2017
Collecting Feedback
1
24
Ability to disable Your Account feature from the portal
Steve Hersker
9. maí 2017
Collecting Feedback
0
24
Integrate agent chat with Slack
Ruth Cheesley
5. maí 2017
Collecting Feedback
1
59
Add ability to automatically login the user with an link and token
Lauren Cumming
19. apr. 2017
Collecting Feedback
0
54
Ability to create unique date drop downs in reports
Lauren Cumming
19. apr. 2017
Collecting Feedback
2
80
Ability to set an alert when an email has failed to be sent
Lauren Cumming
19. apr. 2017
Collecting Feedback
3
53
Knowledgebase and Downloads Navigation Improvements
Lauren Cumming
19. apr. 2017
Under Review
0
47
Ability to report on missed chats
Lauren Cumming
19. apr. 2017
In Development
0
32
Improve the delay between New News Posts and New News email notifications
Lauren Cumming
19. apr. 2017
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Lauren Cumming
19. apr. 2017
Under Review
1
46
Audit Log- Changes to Agent Permissions
Lauren Cumming
19. apr. 2017
Collecting Feedback
0
30
Change Password field visible when Deskpro has no control over the remote password
Jon Morby
18. apr. 2017
Collecting Feedback
0
41
Content v2 API POST for Articles/Downloads
Jack
14. apr. 2017
Collecting Feedback
1
36
Add generic S3 support for 3rd party S3 clusters
Jon Morby
30. mar. 2017
Collecting Feedback
0
27
Mass Action Forwarding to a person that isnt an agent on the system
Hershey
28. mar. 2017
Collecting Feedback
0
40
Add agent-forwarded messages to ticket through tag
Tom Schoen
28. mar. 2017
Collecting Feedback
0
48
Sync AD user info
Kaleb Kaufman
27. mar. 2017
Collecting Feedback
2
49
Additional Agent Trigger Criteria
Lauren Cumming
24. mar. 2017
Under Review
1
51
Ability to restrict certain agents from viewing notes
Dave Topan
22. mar. 2017
Collecting Feedback
0
50
Ability to Analyze and Manage News Subscribers
Keith Ritter
20. mar. 2017
Collecting Feedback
1
45
Azure Logic App connector
Nik Smit
20. mar. 2017
Collecting Feedback
0
60
Add ability to select certain times of the day for chat to be available.
Christian knouse
15. mar. 2017
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Michael Thomas
14. mar. 2017
Collecting Feedback
0
51
Allow blocking of domains at chat level
Jon Morby
14. mar. 2017
Under Review
0
50
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
6. mar. 2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
3. mar. 2017
Collecting Feedback
1
57
Managing Custom Fields in Admin
Matt Goldfarb
1. mar. 2017
Collecting Feedback
1