List View Status Change Likes Title Status Comments Activity 3 Add an expiry date for Customer Satisfaction Survey Collecting Feedback 0 DC 5 Search by attachment name Collecting Feedback 1 M M 3 How to make Message and Subject field not required Collecting Feedback 3 JM JM MR RB 7 WHMCS App Collecting Feedback 0 AA LF 3 Copy of email via trigger should be included in the relevant ticket Collecting Feedback 0 SH 0 Change search defaults Collecting Feedback 0 AJ 12 recall message Collecting Feedback 0 aj 3 Have a setting to make it so agents must provide a label for tickets Collecting Feedback 0 M 7 Integrating Deskpro with Google Cloud Search Collecting Feedback 0 5 Custom fields for Guides Collecting Feedback 0 TH 4 Ability to limit the number of active sessions for users Collecting Feedback 0 m 1 Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form Collecting Feedback 0 SB 1 Attaching multiple files to a ticket using the attach button, not the drag and drop method Collecting Feedback 0 M 0 Reporting on articles with searchwords Collecting Feedback 0 FI 4 Ability to update a ticket based off it's linked ticket Collecting Feedback 0 AW 9 A permission that allows agents to only see certain CRM usergroups Collecting Feedback 1 J PB 7 Allow agents to choose Microphone and Speakers used by Voice Collecting Feedback 0 4 Add predefined articles to chat widget Collecting Feedback 0 AO 0 Allow admin to set agents offline for chat and voice Collecting Feedback 0 1 The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc) Collecting Feedback 0 M 6 Custom Fields for Agent Profile Collecting Feedback 2 SK TH JS 1 Community Topic Filter view - want to see 'All' Collecting Feedback 0 MA 1 Make Deskpro recognise the organisation when it has been cc'd on an email Collecting Feedback 0 M 2 Character validation on the account registration form Collecting Feedback 0 DH 1 Customise time options for follow ups Collecting Feedback 0 ME 3 Improve error messages when failing to view attachments Collecting Feedback 0 C 4 The ability to see sites a user was on before they start a chat Collecting Feedback 0 SB 2 Delete a field option without removing it from existing tickets Collecting Feedback 0 SH 1 Let agent choose default response status Collecting Feedback 0 GR 7 Ability to resize the subject section column Collecting Feedback 0 J 6 Link knowledge base articles into ticket Collecting Feedback 0 AS 5 Language detection for voicemail transcripts Collecting Feedback 1 D GN 6 Download multiple tickets at once Collecting Feedback 1 SP SH 3 Trigger criteria for ticket including ticket charge Collecting Feedback 0 AJ 13 HelpCenter with Sidebar Collecting Feedback 0 5 Notifications for when there is a connection issue between Deskpro and our mail server Collecting Feedback 0 9 Improve the Messenger API Collecting Feedback 0 CC 3 Create a Permission for User Groups to Access the Helpcenter Editor Collecting Feedback 0 AL 2 See forwarded messages as separate entries in message log Collecting Feedback 0 B 2 Personalise chat ringtone for agents Collecting Feedback 4 AN GM J AB AB 3 Locking 'ordered by' for agents Collecting Feedback 0 ND 2 Login cookie from other system Collecting Feedback 0 AA 2 A print button for the guides/Bug with current printing Collecting Feedback 0 B 4 Ability to edit the chain of ticket messages when forwarding a ticket Collecting Feedback 0 M 2 Glossary in PDF Collecting Feedback 0 TB 5 Add Markdown support for Knowledge Base articles Collecting Feedback 2 DS TH JS 7 Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback 0 AA 4 Allow setting the main font family Collecting Feedback 0 MR 1 Ask user for feedback when rating an article negative Collecting Feedback 0 TB 7 Make display fields translatable Collecting Feedback 0 K Previous page1Page 12Page 23Page 34Current Page5Page 56Page 67Page 7…22Page 22Next page
