Using Deskpro
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How long can User open a Resolved ticket
Published: 15 Apr 2019
025 Apr 2019 -
How can I enable WiActs Single Sign-On?
Published: 16 Mar 2016
014 Mar 2018 -
I'm having trouble with the Start Chat button
Published: 10 Mar 2016
014 Mar 2018 -
How do I link to an individual ticket?
Published: 13 Okt 2015
19 Nov 2017 -
How can I make agents record a solution for each ticket?
Published: 13 Okt 2015
027 Mar 2019 -
How do I filter users from an authentication source?
Published: 22 Sep 2015
014 Mar 2018 -
How can I have different signatures in emails for tickets in different departments?
Published: 11 Sep 2015
012 Mar 2018 -
I'm having trouble with an error: "Failure 0x51"
Published: 29 Jul 2015
014 Mar 2018 -
How do I enable plain text ticket notification emails?
Published: 24 Jul 2015
014 Mar 2018 -
How can I improve email previews for certain mobile email apps?
Published: 24 Jul 2015
014 Mar 2018 -
How to display a ticket custom field in an email template or portal template
Published: 16 Jul 2015
031 Jan 2019 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 4 Apr 2016
0{date} -
What do I do if I need a specific feature?
Published: 19 Apr 2017
014 Mar 2018 -
How do I create a HAR file for troubleshooting?
Published: 25 Okt 2017
07 Nov 2019 -
Why are some automatic Replies added as an internal Note?
Published: 21 Mar 2019
020 Jun 2019 -
Where is the On Hold Action?
Published: 12 Mar 2019
012 Mar 2019 -
How can my users view & manage their tickets within the portal?
Published: 28 Feb 2019
028 Feb 2019 -
What are the cookies that Deskpro uses?
Published: 5 Sep 2018
05 Sep 2018 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5 Jun 2018
05 Jun 2018 -
How can I receive text alerts populated with ticket information?
Published: 5 Jun 2018
05 Jun 2018 -
How do I best link to other portal content from guide topics?
Published: 31 Mei 2018
031 Mei 2018 -
How do I add an organization-wide email signature?
Published: 24 Mei 2018
010 Okt 2019 -
How do I make tasks visible to certain agents, teams or departments?
Published: 11 Mei 2018
06 Feb 2019 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Published: 21 Nov 2017
015 Jan 2020 -
Who gets my message when I reply to an email notification as an agent?
Published: 20 Jul 2015
09 Nov 2017 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29 Jun 2015
014 Mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26 Jun 2014
013 Mar 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30 Mei 2014
01 Apr 2019 -
How do I show users which agents are following their tickets?
Published: 30 Mei 2014
013 Mar 2018 -
How do I restrict access to parts of my portal?
Published: 29 Mei 2014
029 Apr 2020 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29 Mei 2014
013 Mar 2018 -
Why can't I add a custom ticket status?
Published: 22 Mei 2014
013 Mar 2019 -
How do I send different auto-responses based on email address?
Published: 20 Mei 2014
013 Mar 2018 -
How can I change the format and display of date and time?
Published: 25 Apr 2014
020 Agt 2020 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 Mar 2014
021 Jul 2020 -
How can I copy data from user authentication apps into custom user fields?
Published: 16 Jan 2014
013 Mar 2018 -
I'm having trouble receiving notification emails when I create a ticket
Published: 26 Jun 2014
013 Mar 2018 -
I'm having trouble with duplicate actions from a custom trigger
Published: 8 Sep 2014
014 Mar 2018 -
How do I set up round robin ticket assignment?
Published: 10 Sep 2014
214 Mar 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 Okt 2014
014 Mar 2018 -
How do I add information to a ticket without emailing the user?
Published: 16 Sep 2014
014 Mar 2018 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16 Sep 2014
014 Mar 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16 Sep 2014
08 Mar 2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15 Sep 2014
014 Mar 2018 -
Is there a Deskpro smartphone app?
Published: 11 Sep 2014
2{date} -
What are archived tickets and why should I use archiving?
Published: 10 Sep 2014
014 Mar 2018 -
How can agents communicate with each other within Deskpro?
Published: 10 Sep 2014
09 Nov 2017 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Published: 10 Sep 2014
014 Mar 2018 -
How can I reply to user tickets by email?
Published: 10 Sep 2014
012 Mar 2019 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2 Sep 2013
014 Jan 2019