Deskpro Support

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Using Deskpro

Using an Office365 Email Account for Cloud

Phil Rigby

Published: 29 Sep 2020

0

29 Sep 2020
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

Published: 4 Mei 2016

0

14 Mar 2018
Gmail/Google Apps "modern security standards" email error

Ben Henley

Published: 18 Jan 2016

0

9 Nov 2017
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: 6 Jan 2016

0

14 Mar 2018
Finding a field name for User Auth Data

Ben Henley

Published: 14 Des 2015

0

8 Nov 2017
I'm having trouble disabling HTTPS

Ben Henley

Published: 9 Des 2015

0

14 Mar 2018
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26 Jan 2015

0

22 Okt 2020
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: 26 Jan 2015

0

1 Apr 2019
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: 26 Jan 2015

0

8 Okt 2019
What are the default triggers for?

Ben Henley

Published: 22 Jan 2015

0

14 Mar 2018
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Published: 13 Jan 2015

0

14 Mar 2018
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Published: 4 Mei 2016

0

14 Mar 2018
Can I move from Deskpro On-Premise to Deskpro Cloud?

Lauren Cumming

Published: 11 Mei 2016

0

14 Mar 2018
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: 24 Mei 2016

0

14 Mar 2018
Overriding Messenger settings

Matthew Wray

Published: 15 Jul 2020

0

20 Jul 2020
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: 17 Jun 2020

0

23 Jun 2020
Common Email Conversion Code Replacements

Emily Booth

Published: 16 Jun 2020

0

12 Okt 2020
Updating to the Help Center Theme

Grace Howlett

Published: 15 Jun 2020

0

20 Jul 2020
Adding tasks to tickets with triggers

Matthew Wray

Published: 15 Okt 2019

0

17 Okt 2019
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Published: 14 Okt 2019

0

17 Okt 2019
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: 22 Feb 2018

0

14 Mar 2018
How do I create a welcome message for my portal?

Lauren Cumming

Published: 8 Agt 2016

0

21 Mar 2019
How can I further customize my chat widget?

Lauren Cumming

Published: 22 Jun 2016

0

14 Mar 2018
How do I manage overriding widget and chat settings?

Lauren Cumming

Published: 22 Jun 2016

0

17 Sep 2020
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10 Des 2014

0

6 Nov 2020
Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Published: 19 Nov 2014

0

1 Apr 2019
I'm having trouble deleting a table from a ticket reply

Ben Henley

Published: 24 Jul 2014

0

14 Mar 2018
I'm having trouble with my portal chat tab

Ben Henley

Published: 9 Jul 2014

0

14 Mar 2018
How do I remove chat from my portal while still offering chat on a different site?

Ben Henley

Published: 9 Jul 2014

0

14 Mar 2018
How do I resize the panes of the agent interface?

Ben Henley

Published: 27 Jun 2014

0

13 Mar 2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11 Jun 2014

0

10 Sep 2019
How do I convert a normal user to an agent?

Ben Henley

Published: 11 Jun 2014

0

13 Mar 2018
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Published: 10 Jun 2014

0

13 Mar 2018
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 13 Feb 2013

0

13 Mar 2018
How many users can I have?

Christopher Padfield

Published: 18 Sep 2012

0

8 Nov 2017
What is an agent?

Christopher Padfield

Published: 18 Sep 2012

0

14 Mei 2019
I'm having trouble with my macro not adding text to a reply

Ben Henley

Published: 1 Agt 2014

0

14 Mar 2018
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

Published: 14 Agt 2014

0

14 Mar 2018
How does user auto-response flood protection work?

Ben Henley

Published: 14 Agt 2014

0

14 Mar 2018
How can I make knowledgebase articles visible to specific users only?

Ben Henley

Published: 13 Nov 2014

2

14 Mar 2018
I'm having trouble with knowledgebase articles only appearing in edit mode

Ben Henley

Published: 12 Nov 2014

0

14 Mar 2018
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings

Ben Henley

Published: 7 Okt 2014

0

14 Mar 2018
Can Deskpro send SMS text notifications?

Ben Henley

Published: 25 Sep 2014

0

9 Nov 2017
How do I automatically sort email that's forwarded into a single inbox?

Ben Henley

Published: 24 Sep 2014

0

14 Mar 2018
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

Published: 8 Sep 2014

0

14 Mar 2018
How can I filter bounce messages?

Ben Henley

Published: 8 Sep 2014

0

14 Mar 2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 8 Sep 2014

1

14 Mar 2018
How do I use the filter pane?

Ben Henley

Published: 28 Agt 2014

0

14 Mar 2018
How do I set up an internal knowledgebase for agents only?

Ben Henley

Published: 14 Agt 2014

0

14 Mar 2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18 Sep 2012

0

19 Nov 2018