Címkék keresése - Deskpro Support
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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List of user Downloads through the REST API
A number of teams in our organisation would like to access a list of all users (names and email addr...
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Sync AD user info
I'd like the ability to sync ad users info through the ticket system so we can pull that info by cli...
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Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
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Field mapping of external usersources
Today, Deskpro has the ability to import users from a CSV file. It walks the administrator through a...
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Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
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Option to send "the user email request for feedback" only once
It would be great to maybe add a trigger condition of 'Action has not already been executed'. This w...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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One customer with several organizations
I consider it is interesting the option that one customer can have several organizations, for exampl...
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Replace the main user by the first person in CC
Sometimes we want to delete the main user and replace him by the person in CC. For now, we change t...
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Set replies from specific users as internal notes (via a trigger)
It would be helpful if we were able to set emails from specific users as notes via a trigger. We ha...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
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Extended permission scheme for users
At the moment there is an all or nothing approach for user permissions. You either have no permissio...
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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User-selectable Date/Time representation, and/or switch based on age
Currently, date/time representation is only switchable between relative and absolute for everybody u...
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Properly retain global search order selected by user
The search order for the global (ElasticSearch) option should be retained. We usually set this to "...
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I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...