Címkék keresése - Deskpro Support
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Minor change for email details display drop down from ticket time location
Right now hovering over the ticket time, will display the time of the email but more importantly who...
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Show the date and time of the answers in the communication thread
It would be perfect if the date and time of the agent's / user's answer can be seen in the mobile ...
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Creating multiple tickets at once
The idea is to create multiple tickets by - copying a list of multiple user accounts - choosing a ...
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Ability to see to whom the USER addressed emails that were imported into the system
We would like to see some kind of visual indicator for the addressees of an email sent by a USER. T...
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Ticket Creation by Note Only
Right now, when all reply permissions are turned off for a user, they can still send a reply with th...
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Reports to track ticket deflection
In order to leverage the value of self-service information finding in the Knowledgebase, it would be...
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Allow incoming emails from our company domain to be set as agent notes
When our support department needs inside information from a colleague who is not set up as an Agent ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Reordering ticket list
It would be nice if the sorting of the tickets was possible by clicking on the headers like Subject ...
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Unable to send ticket when dragging and dropping an attachment from within another ticket
Dragging and dropping an attachment from within a ticket to a reply (same ticket) renders the 'Send ...
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I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Ability to reference an external ticket responses email subject through a variable
At the moment, there is no way to reference an external emails subject response to a ticket, to be a...
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Reordering possibility of the opened ticket tabs.
It would be nice feature if the tabs of the opened tickets could be reordered by dragging with the m...