Címkék keresése - Deskpro Support
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Billing in New Ticket Window
When creating a new ticket from deskpro, having the option to enter billing information so that you ...
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Need more ticket metadata when clicking on customer
If I have a ticket open and I want to get a quick sense of the recent tickets that an account has op...
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Force ticket matching on ref. code in subject
We often get emails outside of the servicedesk from various stakeholders, that relates to tickets in...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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Ability to edit the chain of ticket messages when forwarding a ticket
Very often we have a lot of messages in our conversations but there are only parts of them which we ...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Trigger criteria for ticket including ticket charge
Currently there is a trigger criteria 'new charge added' for checking whether a billing entry was ad...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Limit total number of tickets assigned to an agent
Limit the total number of tickets assigned to an agent at any one time. For example, after 50 ticket...
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view:
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Let agents include tasks and comments when printing tickets
Some of our agents want to use tasks to manage their tickets. For legal reasons, they would like to ...
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Enable smart-parsing of emails forwarded into the helpdesk by users
We would like this option to be availble for non agents as well:
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees...
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IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Display merged ticket messages more clearly
It would be great if once tickets are merged that the merged data is identified in the message box h...
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Merge ticket trigger criteria
Currently it isn't possible to trigger actions based on when a ticket is merged. This would be rea...
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Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...