Címkék keresése - Deskpro Support
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Trigger criteria for ticket including ticket charge
Currently there is a trigger criteria 'new charge added' for checking whether a billing entry was ad...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Let agents include tasks and comments when printing tickets
Some of our agents want to use tasks to manage their tickets. For legal reasons, they would like to ...
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees...
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IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Display merged ticket messages more clearly
It would be great if once tickets are merged that the merged data is identified in the message box h...
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Merge ticket trigger criteria
Currently it isn't possible to trigger actions based on when a ticket is merged. This would be rea...
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Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Non-agent functionality for crearting tickets from a forward
In some situations colleagues who are not agents forward emails into our helpdesk to be logged as ti...
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Split multiple messages into one new ticket
Sometimes you realize only after the latest reply of a user that previous replies were actually rela...
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Allow User to see Agents Following Ticket
In the User interface of the portal it's not possible for a user to see which Agents have been CC'ed...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Any way to just disply the date/time on a comment
Is there a way to edit the appearance of date reporting on ticket comments? I just want the date/tim...
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Hot comment or warning about user or organization
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing fiel...
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Display organization Parent in ticket as well as the Organization
Display organization Parent in ticket as well as the Organization. On a ticket where the user is as...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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Read receipts/markers for ticket messages
We'd like a feature that allows us to easily check within a ticket if a customer has received/ opene...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...