Címkék keresése - Deskpro Support
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Provide a way to record notes in a new ticket
Provide a way to record notes in a new ticket without having to create and then convert a message to...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Would like more settings on ticket archiving
Is it possible to have some more settings on ticket archiving? We have perpetual tickets for in-hous...
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Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Condensed view of Ticket & messages in Agent Interface
One column and two column are fine but neither gives me a view where I don't do a lot of vertical sc...
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Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
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E-mail agent reply template check ticket status
When replying to a customer, you can choose Resolved and Awaiting agent. If your system is using the...
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Ability to update a ticket based off it's linked ticket
A way to update a linked ticket automatically based off of an action that happened in its linked tic...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Limit total number of tickets assigned to an agent
Limit the total number of tickets assigned to an agent at any one time. For example, after 50 ticket...
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view:
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Let agents include tasks and comments when printing tickets
Some of our agents want to use tasks to manage their tickets. For legal reasons, they would like to ...