Címkék keresése - Deskpro Support
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Ticket Billing Charge URI incorrect
API Documentation for ticket billing charges is not correct. URI Listed: /ticket/{ticket_id}/billing...
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Move Messages to Other Tickets
Having the ability to split and forward messages is fantastic. It would be great if we also had the ...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
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Condensed view of Ticket & messages in Agent Interface
One column and two column are fine but neither gives me a view where I don't do a lot of vertical sc...
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Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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API - create ticket with note
Hi, would be great to enable the API to create tickets only with note attached, not messages. Right ...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Create new ticket using a macro
I have created a macro that populates all info needed for a repetitive "New" ticket, however there d...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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Create a new sort order for "Date of last agent activity" (so agent notes are included)
It would be great to either include agent ticket notes in "Date of Last Agent Reply" or create a new...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...