Címkék keresése - Deskpro Support
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cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Add ability to automatically login the user with an link and token
It would be great if a user could click on a link to login E.g https://helpdesk.example.com/de/ticke...
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Ability to disable Your Account feature from the portal
All of our Deskpro users come from Active Directory via import and password authentication is also a...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Shorter log in username
Hi, It would be easier for some of our users to log in with a shorter username instead of a lengthy...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...
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Listing my Feedback subscriptions
It would be a nice feature if i had a list under my Account page regarding those Feedback posts i ha...
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Showing the date of a Feedback Post not only in the main list
It would be useful if the Date of a Feedback Post would be shown not in the main list only, but insi...
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Show new password requirements for users registering
When new users try to register and create a password, there is no indication of the password require...
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End users can only see non-agent followers on tickets in portal
It would be great if end-users can only see non-agent followers on tickets in the portal, rather tha...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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Allow feedback for different products
Allow for submission of feedback items for specific products.Use case: We have multiple products or ...
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Stats for end users about the quality of support provided
It will be great to be able to publish a widget on the portal website with some stats. Like the aver...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...