Címkék keresése - Deskpro Support
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Why is some of my agent interface missing?
Question: When I log in to the agent interface, I find that one section of the interface isn't ther...
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Why does cc'ing an agent on a ticket email create extra ticket?
Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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I'm having trouble with text formatting
Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
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How do I link to an individual ticket?
Question: Is there a way to send someone a link to a particular ticket in Deskpro? Answer: Close a...
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Is there a way to CC: someone into a ticket?
You can add a user to the ticket CC field - this means they will be copied in on ticket email messag...
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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How do I stop bounces and Out of Office messages being turned into tickets?
Question: We use one of our ticket email addresses to send out a company newsletter. Some of the ne...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...
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I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Problem Google Chrome v29 always crashes and shows the 'Aw, Snap!' error page when using Deskpro. S...
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How do I restrict access to parts of my portal?
Question: I want different access restrictions to different parts of the user portal. This is the co...