Címkék keresése - Deskpro Support
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How do I add a custom favicon to the user portal?
The favicon is the small icon displayed at the top of browser tabs and next to bookmarks. By defaul...
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How can I change the name of the "Contact Us" tab?
Question: Is it possible to customize the text for the name of the portal tab where users submit tic...
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Setting up Departments
What are Departments? Departments are the main organizational structure of your Deskpro Helpdesk an...
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How can I set up a new brand?
Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...
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How do I prevent a specific agent being assigned tickets?
Question I'm an agent on the helpdesk but I don't need to be assigned any tickets. Sometimes agents...
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What do I do if I need a specific feature?
Deskpro is a powerful product with an extensive feature set, but there are an infinite number of goo...
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How we handle feature requests
Deskpro is used by thousands of businesses across hundreds of different industries - often with thei...
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I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Problem: I am getting the error "Invalid Redirect - Attempted to redirect to an offsite host." when ...
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I'm having trouble with an error: "Connection timed out" whilst upgrading
If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...
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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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How do I resize the panes of the agent interface?
You can change the relative size of the agent interface list pane and content pane. Just drag the di...
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How do I remove chat from my portal while still offering chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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Why is Deskpro On-Premise pricing based on a subscription model?
Question: Why are your pricing plans based on a regular subscription fee, even for the On-Premise ...
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I'm having trouble deleting a table from a ticket reply
Question: I pasted an HTML table into a ticket reply. When I try to delete it, the contents of the ...
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Why can't I see flags?
Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...
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I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Question: When I forward emails from my personal account to the helpdesk, they are not turned into ...
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I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
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I'm having trouble with my macro not adding text to a reply
Question I want to create a macro which uses an Add Ticket Reply action to add text to a reply. I s...
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I'm having trouble with Exchange not sending displaying the 'From:' field
Question: The From: name for an agent notification should be the user's name, but all our agents ar...
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How do I limit agent access to tickets by department?
One function of departments is limiting agent access to tickets. For example, you can set up your h...
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How do I embed a contact form within my website?
You can embed a contact form (ticket submission form) in a page on your website. You can either emb...
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I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Question: My Deskpro On-Premise installation can't connect to my POP3 server, although the account ...
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How does user auto-response flood protection work?
Question: There is no way for the user to opt out of receiving ticket emails, but I found this when...
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How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
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How do I use the filter pane?
The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...