Using Deskpro
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Updating to the New Email Templates Editor
Published: 2020 márc. 24
02020 júl. 20 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 2016 ápr. 4
0{date} -
How can I enable WiActs Single Sign-On?
Published: 2016 márc. 16
02018 márc. 14 -
I'm having trouble making a custom report retrieve phone numbers
Published: 2015 okt. 13
02018 ápr. 17 -
How do I find the ID number of a Deskpro field or other item?
Published: 2015 okt. 13
02019 ápr. 1 -
How do I link to an individual ticket?
Published: 2015 okt. 13
12017 nov. 9 -
How can I make agents record a solution for each ticket?
Published: 2015 okt. 13
02019 márc. 27 -
How do I enable plain text ticket notification emails?
Published: 2015 júl. 24
02018 márc. 14 -
How can I improve email previews for certain mobile email apps?
Published: 2015 júl. 24
02018 márc. 14 -
How to display a ticket custom field in an email template or portal template
Published: 2015 júl. 16
02019 jan. 31 -
Can one user from an organization see all that organization's tickets?
Published: 2015 jún. 4
02018 ápr. 17 -
How do I change the number of news posts shown on the portal home page?
Published: 2016 ápr. 4
02018 ápr. 17 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 2016 ápr. 12
02018 márc. 12 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 2018 jún. 5
02018 jún. 5 -
Can I send SLA notifications to a Slack channel?
Published: 2019 okt. 4
02019 okt. 14 -
Reverting Community to Feedback
Published: 2019 aug. 13
02019 szept. 2 -
Making email templates brand specific
Published: 2019 jún. 26
02019 aug. 13 -
How long can User open a Resolved ticket
Published: 2019 ápr. 15
02019 ápr. 25 -
Hide Option to Upload Image
Published: 2018 dec. 7
02018 dec. 7 -
Removing Comments on Satisfaction
Published: 2018 dec. 7
02018 dec. 7 -
Can I change the title of the 'Department' field on the contact form?
Published: 2018 nov. 14
02018 nov. 14 -
How does Deskpro match email replies to their proper tickets?
Published: 2018 júl. 26
02018 júl. 26 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 2018 jún. 6
02018 jún. 6 -
How can I use Zapier with Deskpro?
Published: 2018 jún. 5
02018 jún. 6 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2015 jún. 2
02018 márc. 14 -
How can I make a department visible to agents only?
Published: 2014 nov. 10
02019 ápr. 1 -
How can I run an email-only helpdesk?
Published: 2014 jún. 26
02018 dec. 7 -
I'm having trouble receiving notification emails when I create a ticket
Published: 2014 jún. 26
02018 márc. 13 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 2014 jún. 26
02018 márc. 13 -
I'm having trouble with translated words appearing in the wrong order
Published: 2014 jún. 3
02018 márc. 13 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2014 jún. 2
0{date} -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 2014 máj. 30
02019 ápr. 1 -
How do I show users which agents are following their tickets?
Published: 2014 máj. 30
02018 márc. 13 -
I'm having trouble with some of our portal missing
Published: 2014 máj. 19
02018 márc. 13 -
How can I set up ticket assignment workflows?
Published: 2014 máj. 19
02019 jan. 14 -
How can I change the format and display of date and time?
Published: 2014 ápr. 25
02020 aug. 20 -
I'm having trouble with text formatting
Published: 2014 jún. 26
02018 márc. 13 -
How do I limit agent access to tickets by department?
Published: 2014 aug. 12
12018 márc. 14 -
How do I embed a contact form within my website?
Published: 2014 aug. 14
02018 márc. 14 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 2014 nov. 10
02018 márc. 14 -
I'm having trouble with IMAP SSL certificate errors
Published: 2014 nov. 3
02018 márc. 14 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 2014 nov. 3
02018 márc. 14 -
Is there a way to CC: someone into a ticket?
Published: 2014 szept. 23
02017 nov. 9 -
Can I BCC: someone into a ticket thread?
Published: 2014 szept. 23
02018 márc. 14 -
Can I keep my existing support email address?
Published: 2014 szept. 23
02019 ápr. 1 -
Can I see the Deskpro source code?
Published: 2016 ápr. 4
02017 nov. 9 -
How do I change the fields on the ticket form?
Published: 2014 szept. 16
02019 ápr. 1 -
How do I assign out-of-hour tickets to a particular team?
Published: 2014 szept. 8
12018 márc. 14 -
I'm having trouble with duplicate actions from a custom trigger
Published: 2014 szept. 8
02018 márc. 14 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 2014 márc. 14
02020 júl. 21