Using Deskpro
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How can I further customize my chat widget?
Publikálva: Jun 22, 2016
0Mar 14, 2018 -
How do I create a welcome message for my portal?
Publikálva: Aug 8, 2016
0Mar 21, 2019 -
How do I set a default department for tickets submitted via the user portal?
Publikálva: Aug 8, 2016
0Mar 14, 2018 -
How do I remove chat from the user portal but offer chat on a different site?
Publikálva: Aug 18, 2016
0Mar 14, 2018 -
How do I change the welcome message for different usergroups?
Publikálva: Aug 26, 2016
0Mar 14, 2018 -
How can I switch email clients whilst using Deskpro?
Publikálva: Sep 16, 2016
0Mar 14, 2018 -
How do I add a custom favicon to the user portal?
Publikálva: Nov 16, 2016
0Jan 15, 2019 -
How can I change the name of the "Contact Us" tab?
Publikálva: Nov 16, 2016
0Mar 14, 2018 -
How can I set up a new brand?
Publikálva: Jan 5, 2017
0Mar 14, 2018 -
How do I prevent a specific agent being assigned tickets?
Publikálva: Mar 2, 2017
0Mar 14, 2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Publikálva: Mar 13, 2017
0Mar 14, 2018 -
What do I do if I need a specific feature?
Publikálva: Apr 19, 2017
0Mar 14, 2018 -
How do I create a HAR file for troubleshooting?
Publikálva: Oct 25, 2017
0Nov 7, 2019 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Publikálva: Nov 21, 2017
0Jan 15, 2020 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Publikálva: Feb 22, 2018
0Mar 14, 2018 -
How do I link tickets to community topics?
Publikálva: Mar 19, 2018
0Sep 10, 2019 -
How do I make guides or knowledgebase articles only visible to agents?
Publikálva: Apr 5, 2018
0Apr 5, 2018 -
How do I pre-fill ticket form fields automatically for certain users?
Publikálva: May 8, 2018
0Jan 15, 2019 -
How do I generate a report that doesn't include tickets created on the weekend?
Publikálva: May 8, 2018
0Oct 26, 2021 -
How do I run a report showing ticket activity grouped by agent and department?
Publikálva: May 9, 2018
0May 9, 2018 -
How long are outgoing emails retained for in cloud accounts?
Publikálva: May 9, 2018
0Feb 10, 2022 -
How do I display dates in the US format in reports?
Publikálva: May 9, 2018
0Jan 2, 2019 -
How do I make tasks visible to certain agents, teams or departments?
Publikálva: May 11, 2018
0Feb 6, 2019 -
How do I add an organization-wide email signature?
Publikálva: May 24, 2018
0Oct 10, 2019 -
How do I best link to other portal content from guide topics?
Publikálva: May 31, 2018
0May 31, 2018 -
How can I receive text alerts populated with ticket information?
Publikálva: Jun 5, 2018
0Jun 5, 2018 -
How do I prevent satisfaction survey requests being sent to particular users?
Publikálva: Jun 5, 2018
0Jun 5, 2018 -
How can I use Zapier with Deskpro?
Publikálva: Jun 5, 2018
0Jun 6, 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publikálva: Jun 6, 2018
0Jun 6, 2018 -
How does Deskpro match email replies to their proper tickets?
Publikálva: Jul 26, 2018
0Jul 26, 2018 -
What are the cookies that Deskpro uses?
Publikálva: Sep 5, 2018
0Jun 8, 2022 -
Can I change the title of the 'Department' field on the contact form?
Publikálva: Nov 14, 2018
0Sep 30, 2022 -
Removing Comments on Satisfaction
Publikálva: Dec 7, 2018
0Dec 7, 2018 -
Hide Option to Upload Image
Publikálva: Dec 7, 2018
0Dec 7, 2018 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publikálva: Dec 4, 2018
0Dec 4, 2018 -
QR Code for Mobile App
Publikálva: Dec 10, 2018
0Dec 10, 2018 -
How to Download a Process Log
Publikálva: Feb 11, 2019
0Mar 13, 2019 -
How can I set different styling for emails across different brands?
Publikálva: Feb 14, 2019
0Feb 14, 2019 -
How can my users view & manage their tickets within the portal?
Publikálva: Feb 28, 2019
0Feb 28, 2019 -
Where is the On Hold Action?
Publikálva: Mar 12, 2019
0Mar 12, 2019 -
Why are some automatic Replies added as an internal Note?
Publikálva: Mar 21, 2019
0Jun 20, 2019 -
How long can User open a Resolved ticket
Publikálva: Apr 15, 2019
0Apr 25, 2019 -
Making email templates brand specific
Publikálva: Jun 26, 2019
0Jun 8, 2022 -
Reverting Community to Feedback
Publikálva: Aug 13, 2019
0Sep 2, 2019 -
Can I send SLA notifications to a Slack channel?
Publikálva: Oct 4, 2019
0Oct 14, 2019 -
Upscope Integration
Publikálva: Oct 14, 2019
0Oct 15, 2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Publikálva: Oct 14, 2019
0Nov 29, 2022 -
Adding tasks to tickets with triggers
Publikálva: Oct 15, 2019
0Oct 17, 2019 -
Updating to the New Email Templates Editor
Publikálva: Mar 24, 2020
0Jul 20, 2020 -
Microphone not Working
Publikálva: May 20, 2020
0May 20, 2020