Hi. We'd like a way to have notes we enter into a ticket, be marked to show in a separate field at the top of the ticket, so they are always visible. The problem we're experiencing is lengthy tickets, with copious notes/emails so the description of what we're tracking or notes regarding possible solutions become buried in a cascade of prior notes and emails. I am imagining that if there were some sort of tags we could add into the body of a note <TOP_LEVEL />, those notes within the tab would then show up in a text area toward the top, or a pop out.
Ticket Description - Ötlettár / Feature Request - Deskpro Support
I added a Custom Multiline Ticket Field and added it to all layouts.