Search Labels - Deskpro Support
7 search results for "Time Log"
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Action codes for time log and billing
When an agent replies via email it would be helpful if there was a way to add entries to the time an...
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Continuous Timer
Currently, the time log will stop if the ticket is closed, is there a way to keep the time log runni...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Prepaid tickets/time for users to use for support
We have contracts with a number of clients who get a perpaid ticket or time pack. They get like 10 t...
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Time Log Custom Field Variables
I would like to be able to access the Time Log custom fields as variables in triggers and email temp...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...