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Community
Community
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Likes
Title / Author
Status
Comments
Activity
2
Improve Ticket Summary Tab Usability
Elena
31. ožu 2025.
Collecting Feedback
0
0
Rotating 24-hour Agent Shifts
Elena
31. ožu 2025.
Collecting Feedback
0
0
Adobe Integration
Kimberley D Byrd
20. velj 2025.
Report
0
3
Intelligent ticket assignment
Kyle Griffin
17. svi 2024.
Report
0
0
Be able to mark an email as important
John Monkhouse
16. tra 2024.
Report
0
0
Brand Information for Snippets
John Monkhouse
16. tra 2024.
Report
0
1
Merge billing items when merging people or companies
Lieven Embrechts
29. ožu 2024.
Report
0
2
avoid excessive registered users in CRM
Lieven Embrechts
29. ožu 2024.
Report
0
1
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
13. ožu 2024.
Report
0
1
Display file name in history for 'file' field type
Koen
11. ožu 2024.
Report
0
0
Display file name in history for 'file' field type
Koen
11. ožu 2024.
Report
0
0
Copy a Approval
John Monkhouse
5. ožu 2024.
Report
0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
5. ožu 2024.
Report
0
0
Default department per usergroup
Koen
22. velj 2024.
Report
0
2
Copy a Macro and Triggers
John Monkhouse
16. velj 2024.
Collecting Feedback
1
1
Help Center: publish calendar with events
Koen
16. velj 2024.
Report
0
1
Datepicker
Service | Ascoo-ITS
16. velj 2024.
Report
0
1
Publish guide on search results
Bas Rikkerink
15. velj 2024.
Report
0
1
Change order of search result tabs
Bas Rikkerink
15. velj 2024.
Report
0
1
Form condition for fields based on user group
Koen
14. velj 2024.
Report
0
0
Add 'Review date' option for Guide
Koen
14. velj 2024.
Report
0
0
Option to auto-expand table in report so it always shows all all values
Koen
8. velj 2024.
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
8. velj 2024.
Report
0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
8. velj 2024.
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
6. velj 2024.
Report
0
0
Trigger Suggestions
John Monkhouse
6. velj 2024.
Report
0
2
Agent Messages Text Entry
Samuel Wolfe
5. velj 2024.
Report
0
2
Displaying names on agent notes
David Palmquist
29. sij 2024.
Report
0
1
View Department
John Monkhouse
26. sij 2024.
Report
0
3
Customer Admin Roles
John Monkhouse
25. sij 2024.
Report
0
1
Agent login logs - API support
Izsak Szikra
16. sij 2024.
Report
0
1
Give agent permission to edit values of a specific field
Koen
15. sij 2024.
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen
13. sij 2024.
Report
0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
11. sij 2024.
Report
0
0
Mass update Team of ticket via Admin area
Koen
9. sij 2024.
Report
0
0
Searching/filtering for chats that are not live
Christian Cantinelli
8. sij 2024.
Report
0
0
Lists for chats that are not live
Christian Cantinelli
8. sij 2024.
Report
0
7
UNDO....on sending message to customer
Marion Abramo
5. sij 2024.
Report
0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
15. pro 2023.
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
7. pro 2023.
Report
0
0
Approval for Helpdesk Articles
Lucas Wood
5. pro 2023.
Report
0
0
Article/News/Community comment to email
Marion Abramo
1. pro 2023.
Report
0
3
Option to delete a user without deleting their tickets
Marion Abramo
22. stu 2023.
Report
0
1
Add label while creating ticket as agent
Jan Gerlach
22. stu 2023.
Report
0
0
Separation line - font task bar
Shea Manion
20. stu 2023.
Report
0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
10. stu 2023.
Report
0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
9. stu 2023.
Report
0
1
Hide messages
Adin Rand
9. stu 2023.
Report
0
0
Duplicate Detection
Ashley Clark
7. stu 2023.
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
27. lis 2023.
Report
0