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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title
Status
Comments
Activity
22
Add ITIL functionality
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Collecting Feedback
0
18
Copy SLA settings
Collecting Feedback
0
14
Ticket search defaults
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0
18
Set replies from specific users as internal notes (via a trigger)
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Collecting Feedback
0
22
Improve Ticket Deflection
Collecting Feedback
0
22
SLA Filters: set a default view
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Collecting Feedback
0
25
Temporary link to set agents password
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Collecting Feedback
0
17
See Registered Article Views in List View
Collecting Feedback
0
15
Allow agents to select an approver from all registered users
Collecting Feedback
0
14
Proper search and partial search for the user
Collecting Feedback
0
21
Disable at Organization Level
Collecting Feedback
1
22
Associate Email Domains via API
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Collecting Feedback
0
27
Report row limit
Collecting Feedback
2
12
Attachments in forwarded messages
Collecting Feedback
0
19
Notification templates
Collecting Feedback
0
21
Determine how often agents send emails when creating ticket in agent interface
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Collecting Feedback
0
22
Increase hit_record table to hold more than 7500 records
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Collecting Feedback
0
45
New DeskPro Support UI / UX is really bad
Collecting Feedback
8
27
Hide parent department from users
Collecting Feedback
0
13
View SLA status in List View
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Collecting Feedback
0
14
Associate tickets with other organizations
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
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0
24
Add "is autoresponder" in Trigger conditions
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Collecting Feedback
0
21
Allow Week to Start on Monday
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Collecting Feedback
1
19
More Automation Options for Followers
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Collecting Feedback
2
17
Articles are sorted by oldest date
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Collecting Feedback
0
32
Changing the Colour of Stat Background
Collecting Feedback
1
22
being able to search in Organisation's Notes
Collecting Feedback
0
20
Link more than one Ticket at a Time
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Collecting Feedback
0
14
Prevent urgency changes by agents
Collecting Feedback
2
16
Export Guide as PDF
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
In Development
0
5
Trigger Action Based on Time Till Date Entered
Collecting Feedback
0