Search Labels - Deskpro Support
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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Allow feedback for different products
Allow for submission of feedback items for specific products.Use case: We have multiple products or ...
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Stats for end users about the quality of support provided
It will be great to be able to publish a widget on the portal website with some stats. Like the aver...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...
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Allow subscription to Downloads
Similar to the KB, it would be good for users to be able to subscribe to Downloads when an item is u...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...
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Paste images inline in tickets
Customers should be able to paste images inline in new tickets and not just have them attached to th...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...