Search Labels - Deskpro Support
Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
New Article Notification
Can you please add a notification option for when a new KB article is created. This would be a very ...
Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
Change the order of FAQ's
I seem to be able to change the order of all cats but not articles. Can you add a method to change t...
Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
Restrict knowledgebase categories queried when submitting tickets
When using embedded forms / popups on websites it should be possible to restrict the knowledgebase c...
Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
View old revisions of knowledgebase articles
When looking at the revision history for an article, I would like to view an old revision or show a ...
More powerful "convert ticket to knowledgebase (kb) article"
Deskpro let Agents to convert a ticket to a new kb article. At this moment it only automatically pub...
Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...
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