Search Labels - Deskpro Support
-
Add sub-statuses as a filter grouping option
We want you to add sub-statuses as a filter grouping option:
-
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
We've recently been adding some custom date fields to tickets to help streamline certain processes. ...
-
Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
-
Custom Filters on Archived Tickets
It would be helpful if we could create Custom Filters based on Archived Tickets.
-
Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
-
Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...
-
I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
-
Added functionality for filter searches
Please add relative functionality for filter searches by: This Week, This Month, This Quarter, & Th...
-
Enable filter and sort options for user interface
Within the user interface customers can show columns for custom fields. However, these columns then...
-
Add more filters to Agent Hours
Would like the ability to segregate department agents to specific managers. Right now all managers ...